Great experience! My first policy with Concord Auto Protect on my 2013 Subaru Forester was in March 2021. My one claim was handled with no problems. I had no hesitation in renewing my policy again. The representatives that I dealt with were very professional and not overbearing or pushy. The new policy gives me the peace of mind that I was looking for.

total SCAM! Like countless other victims, I was bamboozled by sweet talking salesman Gene Harris. He will make unrealistic promises and concessions, which in hindsight were too good to be true. I was hoping otherwise, but my experience turned out to be exactly like what many other reviewers described happened to them. The very next day after having my credit card charged for over two-thousand dollars, I was shocked to find so many reviews (trust pilot, yelp, google, BBB) detailing horrible experiences with Concord. I contacted them right away to cancel and request a full refund. This was the next day, well within their "30-day" money back guarantee clearly stated on their website. That was one of the reasons why I reluctantly agreed to hand over my credit card info. Gene even said during his call with me, "just lock this great deal in now and if you change your mind or find a better deal, just cancel within 30 days for a full refund, no questions asked." That day, they actually responded that my policy had been cancelled and to expect a refund within 7-10 days. This was stated by Gene Harris, and also verified by manager Steven Turner. It's been well over 2 weeks now and no attempt at a refund has been made. I have repeatedly tried to contact them and they either don't answer, put me on hold, transfer me several times, or hang up on me! They even tried to tell me that they have no record of my policy # or transaction with them! I have started a claim with my bank and filed complaints with the FTC, BBB, Pennsylvania Attorney General, and Philadelphia consumer protection. I have also filed a police report. There are reports going back years of these people defrauding victims. I cannot believe they are still allowed to continue to operate!

Total scam of a company. Made a legitimate claim for my daughters car 5.5 weeks ago. No one calls back, or responds to emails. Whenever we get to an actually person they have excuses, or they send you to a voicemail. Never call you back. This is first claim out of 4 other policies we purchased from them. After our mechanic submitted all the documents they said they required, we heard nothing. We have called and called and no one can approve our claim. My daughters car has been sitting for 5.5 weeks waiting. They are not a legit company. They take your money and provide no service.

Don’t waste your time and money Well it happened again Well it happened again. Car had to go into the shop. Dealer called Concord to start the claim process..this was on a Friday. I can later myself to make sure someone was working on the claim. Guess what, the contract states the claims department open 24/7. Not true, got an answering service. Dealer told me Concord would get back with them Monday. Didn’t happen. Wednesday still no communication from Concord.. I called, was told they would bump up to next level. Same story as from other past claims. Called back again, now I’m hot. They tell me the approval had been sent to the dealer. Called dealer, guess what, yes you got it they didn’t have it. I called the third time. They send they would send me a copy as we were speaking. Waited 20 minutes and no email with approval. Fourth call an as we were talking I got he email. After reading they wanted the dealer to accept parts being order from Concord to be shipped to the dealer. Dealer told them they don’t put none manufactured parts into their repairs. I also requested Concord to allow dealer to provide OEM parts. Requested written approval . They approved, but would only pay the price for the parts that they wanted to supply. None OEM parts. This is my third claim with Concord. Same trouble every time. I would cancel my contract but by the time they prorated and deducted any money from past repairs approved I felt it wasn’t worth the pain and aggravation. Also from reviews about this company others are still waiting for a cancellation check. In summary DON’T waste your time and money. This must be their business model.

If I could give 0 stars I would If i could give 0 stars I would. I purchased my "premium" plan in November 2021 for $2073.00 on a 2017 MKX. Last December my local Ford/Lincoln Dealer found a needed repair and attempted to call them for almost 2 weeks, continually being told they would get a return call. Finally they did speak with a representative who denied the claim, without an explanation as to why it was denied. Now this dealer has decided they will no longer work with this company. Therefore, I attempted to contact them to say i wanted to cancel my policy as the dealer I take my car to would not honor my warranty. After several phone calls, I spoke to someone who said they would give me just $1000 back, and I should receive this in 30 days. It is now 3 months later and no refund. I again have been attempting to contact them by phone and several emails, and still not response. PLEASE AVOID THIS COMPANY AT ALL COSTS.