Great company with unbeatable prices Great company with unbeatable prices! Signed up my 2019 BMW X3 for the Concord Premium coverage plan which is the top plan that they offer and only payed $2,100.00 for 5 years of coverage, and am looking forward to using the service when my car will need a repair.

Horrible Company. Stay Away Horrible. Horrible. Horrible. I have been a client of Concord Auto Protect for the past three years and thankfully, never had to use them until last month and my car had to stay in the auto workshop for 7 weeks. I was without car for 7 weeks because they couldn't approve $1300. They also did not pay for my rental. Buying the policy was very easy and renewing even easier as everything was done through text message all in 30 minutes. However, during the past 7 weeks, I would call them daily, send emails, send emails to their managers, however, I would get no response. You can never go past their first level phone support, as they are not allowed to pass the line to 2nd level. Auto adjustor would also not respond to emails, remember you are not allowed to talk to him, onle the first line call support can. Stay away from Concord. They are not a good company to do business with.

Easy process to make a claim and was… Easy process to make a claim and was helped quick. Not a large repair but staff was still helpful through the entire thing. Worth every dollar and the plan has paid for its self over the years.

They SUCK They SUCK! If I could give less than 1 star I would! They are absolutely horrible! DON'T buy their product! They make you wait 24 - 48 hours to even let you know if they will cover your repair, then they send a crap part. They argue everything... With an attitude! Likely that's because the people on the phone are constantly arguing with customers and shops.. What a mistake! They are a scam!

First claim experience is horrible I just made my first claim and I have yet to get the correct claim number, nor will anyone help me do so. It's undeniable that they are unwilling to look at the claim based on other information such as name and VIN; which one would think would be a more reliable method. That said, no one speaks english as a first language on the claims side and they have hung up on me several times and continually put me on hold. I do not recommend at all.