Horrible Company. Stay Away Horrible. Horrible. Horrible. I have been a client of Concord Auto Protect for the past three years and thankfully, never had to use them until last month and my car had to stay in the auto workshop for 7 weeks. I was without car for 7 weeks because they couldn't approve $1300. They also did not pay for my rental. Buying the policy was very easy and renewing even easier as everything was done through text message all in 30 minutes. However, during the past 7 weeks, I would call them daily, send emails, send emails to their managers, however, I would get no response. You can never go past their first level phone support, as they are not allowed to pass the line to 2nd level. Auto adjustor would also not respond to emails, remember you are not allowed to talk to him, onle the first line call support can. Stay away from Concord. They are not a good company to do business with.

They bribed me too take down my review… They bribed me too take down my review and failed too fix my car as promised. My first repair was a six hour labor job, rack and pinoin. It wasn't finished for five weeks due to Concord. Second repair, alternator. Took two weeks without my car.. Third repair, the alternator they sent failed. It sitting in the dealership for the past eight plus weeks, and they still won't let the dealer fix it. The part hasn't arrived yet, 8 weeks so far. I'm still waiting for parts from Concord. They seem to always buy the cheapest parts available. Buy the way, I told them what the problem was. As I was an ASE Certified Master Auto Technician, they had me pay the dealer to diagnose it anyway. They didn't believe me. They don't care about their customer's needs. Every time I call, they put me back on hold and hang up on me. It's not worth buying insurance from this company.

Great company with unbeatable prices Great company with unbeatable prices! Signed up my 2019 BMW X3 for the Concord Premium coverage plan which is the top plan that they offer and only payed $2,100.00 for 5 years of coverage, and am looking forward to using the service when my car will need a repair.

The absolute WORST They steal your money and do not cover their policies. The absolute worst service department I've ever dealt with in my life. The rudest people ever. Do not give them one penny of your money

If I could give 0 stars I would If i could give 0 stars I would. I purchased my "premium" plan in November 2021 for $2073.00 on a 2017 MKX. Last December my local Ford/Lincoln Dealer found a needed repair and attempted to call them for almost 2 weeks, continually being told they would get a return call. Finally they did speak with a representative who denied the claim, without an explanation as to why it was denied. Now this dealer has decided they will no longer work with this company. Therefore, I attempted to contact them to say i wanted to cancel my policy as the dealer I take my car to would not honor my warranty. After several phone calls, I spoke to someone who said they would give me just $1000 back, and I should receive this in 30 days. It is now 3 months later and no refund. I again have been attempting to contact them by phone and several emails, and still not response. PLEASE AVOID THIS COMPANY AT ALL COSTS.