Not fault of customer service rep Not fault of customer service rep. Poor exchange policy for e-commerce. Quin has no brick and mortar overhead so there is no excuse good enough.

I have a Ghost umbra helmet I have a Ghost umbra helmet. It’s a good looking helmet! The speakers could be better sound like you are listening from a tin can. Could use more base. Helmet is pretty loud. I will probably be wearing the helmet with ear plugs. Customer service was good. If there is a way to swap out speakers it would be awesome! Like how light weight it is.

Great helmet with friendly service. Great service and Good friendly communication. As si had to exchange for a larger size. Helmet is beautiful; mine has the red lining white stitching contrast. Comfortable. Wished they offer you the option for the latch buckle European style if you so desired. Bluetooth works flawlessly and connects every time. Speaker are loud more so than my other helmets with other brands of BT but once you get going these open face helmets aren’t design to listen to music at all. It’s been rather cool in florida these days so cannot comment on ventilation so far. Overall very happy with my purchase.

Quin Ghost Umbra This company has the best costumer service I have EVER experienced. As a new rider I had 101 questions regarding fit and visor changes and not only were they very quick to answer but also very helpful and patient. The product feels and wears like a high quality item, sound is great no static and very clear connection. I would highly recommend for those looking for seamless Bluetooth integration and peace of mind for your loved ones.

Quinn Spitfire Got the Quinn spitfire model as a nice little treat for myself. It seemed a good helmet at a fair price with the right amount of tech inside. So now after using it for a while. I can now give a review of my personal experience. Design is neat and modern, and the helmet fits me snug and comfortable. The fact that the helmet has build in sunglass visor is a neat little plus. The helmets Bluetooth is easy and quick to connect. And from here it’s all down hill I’m afraid. The system is not compatible with other Bluetooth devices. The audio function for listening to music, making phone calls or using voice navigation is absolutely some of the worst I’ve ever tried. As soon as you go more than 40 Mph, the wind noise in the helmet is so loud that it makes the Bluetooth tech totally obsolete. You can’t hear anything at all. I tried contacting quinn support for advice. And got told to buy an thicker set of cheek pads (£30) to make the fit more tight. Didn’t work tho. Problem persists and there’s no solution to fix it. The rubber buttons on the side to adjust volume, skip tracks and making phone calls is almost impossible to operate even with the thinnest pair of gloves. Based on this I would not recommend this helmet to anyone. From Quinn there’s no help to get. No offer of refund although the product didn’t deliver as promised. This will definitely not be a company where I will be spending my money again Design and fit ⭐️⭐️⭐️⭐️⭐️ Build in tech⭐️ Quinn support and customer service ⭐️