Quin Ghost Umbra, Pros & Cons Ghost Umbra Pros: I’m quite pleased with the lighter weight, great design, fit & easy connectivity. Safety ratings & features are definitely impressive. Cons: Like other riders have noted, the volume is inadequate, particularly during highway travel. I can barely distinguish what tune is playing! ☹️ (After a bit of research, I adjusted my iPhone’s audio equalizer to the “late night” setting. It helps, though not enough.) Also, I get a bit annoyed when the face shield is in the fully open position & doesn’t clear my field of vision entirely. Otherwise, would recommend.

Very nice looking helmet BUT BIG PROBLEMS Very nice looking helmet with great tech features. HOWEVER!!! in all caps and 3 exclamation points; be aware of their not so usual return exchange policy! They may ship it free BUT IF you return it for any reason even if didn’t fit using Quin’s own size chart you must pay the return shipping which for me using UPS was $47.00. Further, if you want a refund you will be charged for the original free shipping to you as well, a $45.00 fee. So to just try the helmet on and it doesn’t fit your head it will cost you $90.00+ not including your time and hoop jumping. Unheard of policy in this industry! It’s giving would be Quin Helmet owners trouble as well as Quintessential Designs the owner of the made in China, not Texas, Quin Helmet. Beware! They do not point this out prior to sale. China made and nasty penalty for returns and exchanges.

Great helmet with friendly service. Great service and Good friendly communication. As si had to exchange for a larger size. Helmet is beautiful; mine has the red lining white stitching contrast. Comfortable. Wished they offer you the option for the latch buckle European style if you so desired. Bluetooth works flawlessly and connects every time. Speaker are loud more so than my other helmets with other brands of BT but once you get going these open face helmets aren’t design to listen to music at all. It’s been rather cool in florida these days so cannot comment on ventilation so far. Overall very happy with my purchase.

Only rating one star just because not… Only rating one star just because not being flexible with customers, especially during these times. Purchased helmets early to make sure they arrived for a 50th bday based on all the shipping delay issues during the holidays. When a family member obtained COVID, I was not able to give my man the helmet and we delayed his bday surprise (a scooter and your helmets). He did not like the helmet design and two tone colors, as well as the size did not fit even though his head was right on the boarder of the size L sizing. I submitted an RMA and was denied return of the helmets. It is just disappointing that a 14 day exchange is set when a large majority of any companies have at least a 60 day return program during the holiday season. For the benefit of others down the road, please consider this for your future customers during holiday timeframes so they don't lose a tone of money like I did because I didn't meat your 14 day RMA timeline. I personally loved your helmets and thought he would for his 50th and was so disappointed that he didn't like the look of them. I understand that policy is policy and am only rating it a 1 so that you will consider the adjustment of this policy for others down the road.

Love my Ghost Umbra Love my Ghost Umbra. Been riding Harleys for 25 years including motors for a Sheriff's Office. I've always worn half shells. Recent purchase of a Ducati Panigale V2 made me want to get a full-face helmet. I had tried another brands modular over the past year when riding in bad weather. Hated that helmet. Wore it maybe 3 times. I won't wear anything else now. I've used the Ghost Umbra exclusively since I got it in October. It's light and very comfortable. I like having music when riding the V2. Only issue is when riding my CVO Limited I'm used to being able to have a beverage while riding. Especially on long trips. Luck would have it Quin introduced their modular about a week after I got the Ghost Umbra.