RetroBikeGear.com

254 N Lake Ave, Ste #834, 91101, Pasadena, United States
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2.20
Based on 20 Reviews

5

30.00%

4

0.00%

3

0.00%

2

0.00%

1

70.00%
About RetroBikeGear.com

Old School Motorcycle Helmets, Apparel, and Parts - since 2008

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Gabriel Dutu
GB

Amazingly bad !! Amazingly bad !!! I’ve ordered a pare of gloves, they charged me and after three days of no info I wrote an email. They answered me to have patience, after one week I received an email, they apologized because they don’t have the helmet anymore!!!!! Now I really don’t know if they sent me an email for somebody else, my gloves are in the store or not …? Stupid, unprofessional, DO NOT USE THEM!!!!!

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Peter Swirsky
GB

The best customer service!! The best customer service!!! I received the wrong helmet, I called customer service the correct helmet was shipped ASAP. Customer service called me back each time I called for status. This the second helmet I have purchased. Great product even better customer thanks

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Gihan Abdel
GB

I placed an order. I placed an order.. paid extra to have it in 2-3 days and for five days it didn’t even ship yet. No one is responding to my messages or emails!!!!⛔️⛔️⛔️⛔️❌❌❌❌❌❌🚫🚫🚫

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Robert Sturtzen
GB

Fast service and great price Fast service and great price, I had one minor snafu where they sent the wrong color helmet however Fred worked with me promptly to correct it, sending out a new helmet before I had even dropped off the incorrect with UPS. His communication and customer service was top notch.

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Disappointed
GB

Disappointed I have to say I have been extremely disappointed thus far. I'm not saying not to use these guys as I don't think that's fair to say to most businesses. But my experience has not been good. Particularly when I compare to Revzilla. I received a helmet I purchased. I was quite surprised at how long at took to get to me and I see others have had this problem. I've ordered from Revzilla and delivery was much quicker. Also, customer service has been non existent. I've called for two days, left messages. No one answers and noone gets back to you. I emailed as well with no response. You just HAVE to provide more prompt service if you want to keep customers. Lastly, the helmet didn't fit and I measured and went according to size guidelines. So I just want to exchange, but they want me to pay return shipping $15. Again, this is not my experience with other sites like Revzilla who have paid for the return. Overall quite disappointed. What would be nice is to see them look at this review and similar ones and correct the way business is conducted. I hope they do.

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