Excellent service and quick to respond Excellent service and quick to respond. Had some issues with door kit i ordered and were easily resolved. No waiting on hold, everything was handled in the first attempt. May i add we love having an endless supply of hot water in the camper. The suburban st-60 works great.

GREAT customer service!!! There was an issue with my part out of stock, but then I get an email stating they found 2 and sent out right away. Awesome customer service!!!

Great service parts arrived on time and… Great service parts arrived on time and were the correct parts

I ordered (2) two items I ordered (2) two items, that weighed maybe 6 ounces. Paid for 3 day delivery. $24.00. Items took a week to arrive at our winter home. We have left and returned to Pennsylvania. So, they are NO use to me now. Will not be back to South Carolina until, October.

I received the wrong electric motor… I received the wrong electric motor that your site listed it would fit my SF42 suburban RV heater. I had a difficult time getting assistance and when I did I was being charged a Restocking fee of 30 percent. Refund fee took over a week to received. I was stated the correct motor would cost $207. This price was way over priced. I found the correct motor for $138. The poor handling of this situation caused too much frustration. Plus I did not received a Proper Return Label and had to pay for return shipping.