What made the experience great was the…Great service, great follow up What made the experience great was the fact that the part I ordered was needed right away and someone took the time to let me know that particular part was a special order, so I had to cancel, and you processed the refund very fast.

Haven’t had such incredible proactive… Haven’t had such incredible proactive service support in a long time.

I received the wrong electric motor… I received the wrong electric motor that your site listed it would fit my SF42 suburban RV heater. I had a difficult time getting assistance and when I did I was being charged a Restocking fee of 30 percent. Refund fee took over a week to received. I was stated the correct motor would cost $207. This price was way over priced. I found the correct motor for $138. The poor handling of this situation caused too much frustration. Plus I did not received a Proper Return Label and had to pay for return shipping.

Ordered a sail switch for my sf30… Ordered a sail switch for my sf30 furnace. Part came quick! And of course if you install it yourself you save even more money and you know its done right!

Great service We needed a new glass cover for our range top when the old one broke. Suburban shipped one to us priority so it got here before our next trip but it arrived broken. When I contacted them, they immediately shipped a replacement with a different shipper, handled the claim against the original shipper and the replacement still arrived before we left for our trip. They made the whole process very smooth despite the hiccup and the new cover fit great and was easy to install.