Door Ordered and Paid in May with No Response I ordered a replacement door back in May 2023 and was in periodic contact with Morgan who kept saying she would check on the status of the order. In September, I requested a refund and now the lines of communication are closed. I've called and emailed several times with no response. I even contacted the BBB for help only to find the email they use is not associated with the RV Parts Express. I think this company is a scam.

Still not the full latch for our… Still not the full latch for our refrigerator. I think we need the whole thing. Maybe you can send an image of the parts so I can figure out the part number, options, etc.

A big disappointment A big disappointment! I ordered a rv fridge part on October 15, 2023 and I have not received it. No one responds to the emails and text chat messages. I have left voicemail messages on their phone line, too. No response. They had processed the $107.46 credit card payment back in October. Update: It is now March 7, 2024 and they have not refunded my money. I was never able to contact anyone. 2nd update: No response to them stealing my money. It is now April 18, 2024. I had requested a refund. I would not order from this fraudulent company.

Changing my review It took a while for my order to be filled due to a slow manufacturer. I received the request to revue RV Fridge Parts Direct not having seen the shipping notice, it went to my spam folder. Not knowing it was shipped, I wrote a negative review since I had ordered the items 5 months ago. RV Fridge wrote me an email kindly explaining all of the above. So, I’ve changed the review to 5 stars. They did the best they could under the circumstances with the manufacturer and cared enough to take the time to send me an explanation.

Excellent customer service Excellent customer service! I ordered a part that was on back order and the owner, Morgan, wrote to me and explained how the entire process would unfold. It took about three weeks (which is what I was told) and the part arrived today and is perfect! Highly recommend and I will be checking here first for any further RV part needs.