I contacted them Helpful, Courteous, Efficient I contacted them via email after working hours with a request to confirm the correct part number and how to order it. They replied at 8:01am the next morning. Which means someone was at work early! The reply exactly what I needed and included a link to order the part. The part was on my doorstep exactly 2 days later!

Ordered a norcold replacement part over… Update 3 days later: Customer Service contacted me with news that part was discontinued from manufacturer and a full refund was given. Customer Service was friendly and offered a discount on future orders. Would now consider ordering from here again. Ordered a norcold replacement part over three weeks ago. They charged my credit card but no shipping or delivery estimate. All attempts to contact them go unanswered. Will dispute thru credit card soon. Do not order from here.

Norcold Door Panels Product received 4 weeks after the order was placed online was as described. Customer service was very poor. Company did not answer the phone, customer service form, or two emails sent requesting a status of my order over a three week period. Only after contacting Pay Pal to inform them that the company was non-responsive did I receive an email from the company (week 4) apologizing for their poor service. The panels arrived a few days later.

I have not received the part I ordered I have not received the part I ordered. I have also not received any update on the part as far as when it is going to be shipping or any tracking number. I have tried calling and all I get is voicemail. The person who this was outsourced to does not respond and by chance when she does it takes weeks. Poor customer service

Very professional with initial contact… Very professional with initial contact all the way through shipping and delivery. This should be your go to for RV parts. Even though this was a special order from Norcold, the “RV Fridge Guys” got the jog done!