Door Ordered and Paid in May with No Response I ordered a replacement door back in May 2023 and was in periodic contact with Morgan who kept saying she would check on the status of the order. In September, I requested a refund and now the lines of communication are closed. I've called and emailed several times with no response. I even contacted the BBB for help only to find the email they use is not associated with the RV Parts Express. I think this company is a scam.

Norcold Door Panels Product received 4 weeks after the order was placed online was as described. Customer service was very poor. Company did not answer the phone, customer service form, or two emails sent requesting a status of my order over a three week period. Only after contacting Pay Pal to inform them that the company was non-responsive did I receive an email from the company (week 4) apologizing for their poor service. The panels arrived a few days later.

Very professional with initial contact… Very professional with initial contact all the way through shipping and delivery. This should be your go to for RV parts. Even though this was a special order from Norcold, the “RV Fridge Guys” got the jog done!

I have not received the part I ordered I have not received the part I ordered. I have also not received any update on the part as far as when it is going to be shipping or any tracking number. I have tried calling and all I get is voicemail. The person who this was outsourced to does not respond and by chance when she does it takes weeks. Poor customer service

DO NOT order from this company DO NOT order from this company. I ordered a part, and several weeks later I still had no order number, confirmation, tracking info, etc. The payment was processed, and still no information on the order. The phone number on the website goes to a voicemail and calls do not get returned. The e-mail also will not yield any response. I believe this company is a scam. I'm contacting PayPal to reverse the payment.