Took a down payment from me on a… Took a down payment from me on a Trailer that was sold to someone else, had to spend more money to get the same Trailer only a year newer. Waited weeks to get it to have it show up with more options than was ordered so had to spend more money. Took a day off work to meet The delivery man to find out that he wasn’t coming until the next day because of a mistake in scheduling.

Great selection and customer service We had a great experience working with Staci to find the camping trailer that best fits our family. She was helpful and generous to stay a few minutes late to walk us through different options. We went to other RV dealers in UT and felt rushed as the store was closing. Staci was great at communicating and the dealership did an exceptional job at getting the trailer prepped quickly.

Poor after sale support We purchased a travel trailer from Castle Country then sold it 8 months later as we decided on a 5th wheel. We requested a repayment for the portion of the extended warranty that we purchased through the Castle Country dealer. That was in Feb 23. It is now June and we still have not received the check. They first told me that I needed to contact the lien holder( I already had the title) and I did. This was after about 6 calls to CC to get them to move this ahead. The credit union said they had nothing to do with refunding and that it needed to come from the dealer. That was over a month ago-the stoat now is they say that they have a new software program and they are not able to write ANY checks until the CFO gives the ok. Now I can not get a call back from Melissa that is the Genrl manager. You may want to consider a different dealer if you want to have a good after sale experience. I will update this review if I am able to get the refund check in my hands.

First Travel Trailer We had a great experience at Castle Country RV. Honestly we were comparison shopping and had money down on another trailer from a competitor, but we liked the selection. Ok, it isn't a huge lot and yes it is gravel and the offices are nothing fancy, but their knowledgeable work force guided us from trailer selection to step-by-step instructions after our purchase. Wade, Ben and Elmo were amazing. They were patient with us as first time buyers. We were pleasantly surprised by a nice gift bag of goodies in our fridge. I'm not a reviewer, but felt the need to acknowledge a solid RV company.

Prices are good and the people are… Prices are good and the people are friendly. While it wasn’t their fault I ordered a travel trailer and it took several months longer than they said it would to come in. The communication during this time was poor from my salesman. Initially told one price all included by my salesman over the phone than added additional prep when I came in. Sales manager helped resolve it. Communication was the biggest issue even with servicing.