Service department is HORRIBLE Sales experience was great and they gave the best price BUT... Service and tech is horrible. My trailer got dropped off and the hot water heater does not work, The electrical part of the fridge does not work, damage to the table / trim / and other areas (they said they would replace table and trim months ago but still have yet to see them. I've call service to walk me through fixing the hot water heater and fridge but they are ZERO HELP. Access panels they refer to don't exist and they have ZERO desire to fix it. I now have one hell of a expensive box with no fridge and hot water.

I drove over 6 hours to get my camper… I drove over 6 hours to get my camper on April 1st. I made an appointment with the sales person and we arranged everything over the phone. When I arrived 15 minutes early to the dealership I was told they had no idea I was coming and I was placed in a line of people to wait to do my paperwork. I was there over three hours waiting, with a 6 hour drive back home after. It is now May 11th and I have not received my title by mail. In the last week and a half I’ve left THREE separate voicemails and sent emails attempting to speak with someone about this issue, with NO RETURN CALL/EMAIL/ANYTHING. Save the frustrations and go somewhere else to purchase your RV.

Prices are good and the people are… Prices are good and the people are friendly. While it wasn’t their fault I ordered a travel trailer and it took several months longer than they said it would to come in. The communication during this time was poor from my salesman. Initially told one price all included by my salesman over the phone than added additional prep when I came in. Sales manager helped resolve it. Communication was the biggest issue even with servicing.

Poor after sale support We purchased a travel trailer from Castle Country then sold it 8 months later as we decided on a 5th wheel. We requested a repayment for the portion of the extended warranty that we purchased through the Castle Country dealer. That was in Feb 23. It is now June and we still have not received the check. They first told me that I needed to contact the lien holder( I already had the title) and I did. This was after about 6 calls to CC to get them to move this ahead. The credit union said they had nothing to do with refunding and that it needed to come from the dealer. That was over a month ago-the stoat now is they say that they have a new software program and they are not able to write ANY checks until the CFO gives the ok. Now I can not get a call back from Melissa that is the Genrl manager. You may want to consider a different dealer if you want to have a good after sale experience. I will update this review if I am able to get the refund check in my hands.

New Alpine 5tth Wheel We love our new Alpine 5th wheel and the wonderful experience working with Ben, Chris and Devon. We appreciate all you have done for us. If you are looking for a camping trailer Castle Country RV in Logan is the place to go! They will bend over backwards to make your experience smooth and wonderful, Thank you so much, Terry and Deb Holmes