Our initial visit was great, then crap! Our initial visit was great! Everything from there was horrible. The financing was a joke. Customer service was a joke. Service department was a joke. If they weren’t the only dealer in the state with the rv we wanted we would have definitely gone somewhere else. I think we waited well over 6 months for parts that were missing on our new rv and having to deal with 5 different people in the service department to receive them. Horrible.

Worst experience I have had buying an… Worst experience I have had buying an RV. Drove 7 hours to buy my RV and they didn't even have it at that location had to go back 3 hours North to the Logan Utah location. 6 hours of unnecessary driving and fuel costs And seem like they didn't even care.

Good price, but not happy with all the issues after Good price, but it’s been a complete hassle. I’m out of state and don’t even have keys that fit for the storage. That should be part of the pre inspection. Trailer wasn’t ordered as I promised even after I confirmed options and colors 4 different times. Everything was super slow. I had a payment due just 5 days after delivery. Just overall bad experience. The sales guy left during the purchase which I know they probably had no control over, but the ball was really dropped I feel with that.

The service department at Castle… The service department at Castle Country is exceptional. I delayed winterizing my motorhome, called them in a panic right before a freeze. They were booked out pretty heavily, but Weston & Dub gave up their lunch hour to squeeze me in and take care of winterizing. I needed an additional repair, Randy & Chad in parts got it in next day. Doug got me right back in. Chris did the repair quickly and accurately. They charged me less than half of what some other RV places would have charged. They are a real team, pleasant & professional. They go the extra mile. I don't give recommendations lightly, but I highly recommend this business.

Thank you Castle Country RV for not… Thank you Castle Country RV for not working with us as we went somewhere else and bought our RV. They wouldn’t hold the RV we wanted to get financing and basically sold it to someone else without even letting us know. We appreciate that as we found a better experience elsewhere and are now happily in the RV we wanted. Terrible experience here. But glad we didn’t do business. For a great experience go to Legacy RV as they treat you with respect and help you get what your looking for.