Bill
GBAwesome Dealer I was in the market for a 16 ft enclosed aluminum trailer and was seriously considering a used one in Salt Lake City until I discovered a new one for sale at Castle Country RV in Helper, UT. The price for the new trailer was even cheaper and had many more upgrades. Gave them a call and Keith Mason had the trailer ready for me that day. Customer service was excellent and I would highly recommend you give the a look when shopping.
Melody Grund
GBWe found just what we were looking for… We found just what we were looking for in a travel trailer at Castle Country RV for the right price. So far our experience has been excellent. Wade Butler was our salesman and he was very helpful and informative. Trevor and Travis helped us get our trailer set up and ready to go. We are really enjoying trying out all the features on our trailer and look forward to many happy years of camping!
customer
GBif I would have done a walk around… if I would have done a walk around inspection of the trailer before I hauled it off it would still be there ! Found many issues that I would think would have been corrected before put out on the market. Marker lights installed sideways not flush with the metal caulking all over the place and coming off around the outside top edge some wood trim on the inside was bowed out because it was cut to long . All in all I would say the trailer was thrown together as fast as possible
Rob Stewart
GBThe service department at Castle… The service department at Castle Country is exceptional. I delayed winterizing my motorhome, called them in a panic right before a freeze. They were booked out pretty heavily, but Weston & Dub gave up their lunch hour to squeeze me in and take care of winterizing. I needed an additional repair, Randy & Chad in parts got it in next day. Doug got me right back in. Chris did the repair quickly and accurately. They charged me less than half of what some other RV places would have charged. They are a real team, pleasant & professional. They go the extra mile. I don't give recommendations lightly, but I highly recommend this business.
WESTON
GBOur initial visit was great, then crap! Our initial visit was great! Everything from there was horrible. The financing was a joke. Customer service was a joke. Service department was a joke. If they weren’t the only dealer in the state with the rv we wanted we would have definitely gone somewhere else. I think we waited well over 6 months for parts that were missing on our new rv and having to deal with 5 different people in the service department to receive them. Horrible.