As a user of PanFly 4 or 5 times a… As a user of PanFly 4 or 5 times a year for many years I have always been happy with the web site, the drop off, and the pick up. On my last reservation I had difficulty with the web site, not being able to access my free days,or to specify indoor parking. I sent an email two weeks before my reservation and never got a response. My drop off was smooth I was able to switch to indoor by not to get my free days. The receipt they give you used to be clear, you text when your outside, they text back to show they got your text. Now the receipt does not have a text number and it is so small and difficult to read. I did text to the old number but never got a response. The website does not work in the Miami airport and if you are able to get on the site. you get a map of the airport. Hopefully they will get back to the old PAF tickets and text policy. This trip I waited quite a while for the bus and it was not until I called a phone number on the receipt did I know that they knew that I arrived. Hopefully the site navigation and the call back response and the parking voucher will be made clearer. Those working at this facility have always been friendly and nice and I’m still a user of this facility After wring this review I first tried to send it to them direct but I didn’t see where to contact them on their site.

Even though we arrived late in the… Even though we arrived late in the evening on our way back to STL, the Parking Spot shuttle was there so we didn't have to wait long to get back to our car after a long day of travel. The shuttle drivers that took us to/from the airport were so friendly and courteous. There was a QR code for tipping the drivers which I appreciated, as I don't tend to travel with cash anymore.

Used the covered parking upgrade Used the covered parking upgrade. Picked up quickly and first to drop off. No waiting this time for the shuttle at the airport.

Safe and Convenient I can always trust my vehicle will be safe when leaving at the Parking Spot. Shuttle drop off and pick up was fast and the driver is always very helpful in assisting with luggage.

Excellent Staff and service were excellent. Close to the airport, easy to access from I95, safe environment. We had flight cancelled but were able to exit and return under the same reservation the next day. A+++