Pricing through Expedia reservation did… Pricing through Expedia reservation did not mention insurance required in Costa Rica. I bought the $11/day insurance from Expedia - which I hope to get refunded - that was not adequate. $1/day rental turned into $35/day plus a $500 hold on my credit card released upon returning the car.

I had a great experience with not only… I had a great experience with not only the staff on the shuttle but in office. The car itself was small but worked out perfect for parking at the Cubs game for three of us. I would definitely rent again at this location and opt for a bigger car if there will be more people I am traveling with.

Rented in Mexico with a big liability… Rented in Mexico with a big liability surprise. This has and continues to be a hidden fee in Mexico. I wasn’t the only renter in the office who was placed in a situation. I had rented though Orbitz which had liability insurance along with the rental. But was told it wasn’t enough and had to purchase the required Mexican liability insurance at the time of rental. New to me. Both priceless car rental and Orbitz pointed the finger at each other. Both said they had no control over what happens and is advertised in another country. That’s total BS. They have contracted with each other to sell and have sold these rental cars. They both know very well what the regulations are. If they don’t they should so they can tell their consumer what is required. This is a huge revenue earner at $50 a day for the Mexican rental companies. Shame on you for cheating your customers and leaving them stuck with no other alternative.

Great customer service I was admittedly nervous booking through expedia and then discovering my rental car was not at the reno airport, but a 5 minute drive away or 48 minute walk. The people who work there are so friendly and easy going though! They drove me back to the airport in the sane car so I didn't have to unload the car and then load all my luggage up in a shuttle. Two days before I picked up the car the weather also went from sunny to chance of snow and it was so easy calling them up to upgrade to an and vehicle! Would definitely use em again!

The individuals who checked me in and… The individuals who checked me in and out were very professional and kind. The automobile ran fine and provided amenities that helped combat the cold. The passenger side bump, where the feet are, was very uncomfortable. It caused my wife to contort her body which gave her some pains in her hips and back. It has been over 3 days and I haven’t received the money withheld when I rented the car.