Everything went fine in the process of… Everything went fine in the process of getting a rental car, the paperwork is not great in signing, but at the end everything worked out.

Price and terms and conditions not respected They deal with a third party that does not honor the terms and conditions listed by rent-a-wreck. I was asked to pay between 300$ and 500$ USD more for insurance coverages. No other rental company in Costa Rica has forced me to take out insurance other than third party liability (which is supposed to be included in the price you pay through rent-a-wreck. I chose this company because the deposit was supposed to be of 250$ maximum (again, as per the terms and conditions of Rent-a-Wreck). However, the third party was asking for 500$ up to 3000$. Be aware that the price quoted on this website is not what you will end up paying. Do not pay in advance if you wish to complete a reservation.

I had a great experience with not only… I had a great experience with not only the staff on the shuttle but in office. The car itself was small but worked out perfect for parking at the Cubs game for three of us. I would definitely rent again at this location and opt for a bigger car if there will be more people I am traveling with.

Great customer service Great customer service. Easily accessible. Great prices. I went to Puerto Rico for about a week and didn’t want the hassle of finding a ride or the varying taxi prices. I looked at all the well known companies but I wasn’t about to pay their prices lol. I decided to check out Rent-A-Wreck because their prices were low. Although the name sounded sus I went with them anyway and just like all the other companies their process was the same. They had great customer service. I wish I remember the gentleman’s name but I don’t… he had the best tip, in Puerto Rico they have a lot of bridges and you have to pay tow he offered to have it included when we got the car and that was helpful because we didn’t have to stress about it when we went exploring all over. If you’re looking for an inexpensive car this is the place. I felt bad for everyone staying at hotels getting charged an arm and a leg to go 5 minutes away or to go to the rainforests to walk around when you can do that for free and the only thing you’d pay is the park fee. Anyway, check them out for yourselves but it made things easy for us especially being able to go grocery shopping, dinner, and touring whenever we wanted. All the best ✅

Cockroaches on the dashboard First car rental we had a Kia Rio that could barely drive straight. My girlfriend and I came to the surprise of little critters(cockroaches) crawling all over the dash and middle glove compartments. We spent over two hours spending our first night in Puerto Rico trying to get a car swap. Come to find out the couple in front of us also came for that same reason not once but twice during the day. Never in my life have I seen something like that ever. Something needs to be done. Wasted the day before my birthday trying to get a new rental, while it also coming out to a way higher cost than it should've. The only positives were the workers being patient and understanding, but we still wasted a whole day of our trip. Wish we could’ve at the very least got part of the rental cost off.