Great Service and Five-Star-Fleet I could not be happier with the service and hospitality I received from Rent-A-Wreck in Reno. They were the only company that had a 15 passenger van available during the dates I needed one. To make things more challenging for them, my flight arrived after their office was closed but Jerry accommodated my request to leave the rental at a safe location ready for me to pick up. All I had to do was take an Uber to it (small compromise I was okay with). The vehicle was clean and in great condition. All in all, I will definitely use this company again next year when I come to Reno.

Rented in Mexico with a big liability… Rented in Mexico with a big liability surprise. This has and continues to be a hidden fee in Mexico. I wasn’t the only renter in the office who was placed in a situation. I had rented though Orbitz which had liability insurance along with the rental. But was told it wasn’t enough and had to purchase the required Mexican liability insurance at the time of rental. New to me. Both priceless car rental and Orbitz pointed the finger at each other. Both said they had no control over what happens and is advertised in another country. That’s total BS. They have contracted with each other to sell and have sold these rental cars. They both know very well what the regulations are. If they don’t they should so they can tell their consumer what is required. This is a huge revenue earner at $50 a day for the Mexican rental companies. Shame on you for cheating your customers and leaving them stuck with no other alternative.

Pricing through Expedia reservation did… Pricing through Expedia reservation did not mention insurance required in Costa Rica. I bought the $11/day insurance from Expedia - which I hope to get refunded - that was not adequate. $1/day rental turned into $35/day plus a $500 hold on my credit card released upon returning the car.

Cockroaches on the dashboard First car rental we had a Kia Rio that could barely drive straight. My girlfriend and I came to the surprise of little critters(cockroaches) crawling all over the dash and middle glove compartments. We spent over two hours spending our first night in Puerto Rico trying to get a car swap. Come to find out the couple in front of us also came for that same reason not once but twice during the day. Never in my life have I seen something like that ever. Something needs to be done. Wasted the day before my birthday trying to get a new rental, while it also coming out to a way higher cost than it should've. The only positives were the workers being patient and understanding, but we still wasted a whole day of our trip. Wish we could’ve at the very least got part of the rental cost off.

The owner was very friendly and… The owner was very friendly and flexible with my schedule. My only complaint is that he charged a $10 vacuum penalty upon my return for a few crumbs on the mat.