Car was great, not ready on reservation day Car was great, however it was not ready until the second day we were there. In the grand scheme of things, not a big deal, but it would’ve been nice to have taken delivery of my car on day one The staff was fantastic.

Misleading prices Prior to our arrival in Cancun, the website promised a $150 refundable deposit and did not mention a required insurance payment. We were under the impression that we would only be paying the $50 car rental fee and the refundable $150 deposit. However the information was highly misleading because when we arrived there, we were told we had to pay an additional insurance fee of $250 as well as a $500 refundable deposit. This was a negative experience on our honeymoon and our next trip we will not be using this car rental service. Your company should be more transparent with their prices since we had to budget and save for this trip and additional charges caused a great hardship for us.

Great customer service I was admittedly nervous booking through expedia and then discovering my rental car was not at the reno airport, but a 5 minute drive away or 48 minute walk. The people who work there are so friendly and easy going though! They drove me back to the airport in the sane car so I didn't have to unload the car and then load all my luggage up in a shuttle. Two days before I picked up the car the weather also went from sunny to chance of snow and it was so easy calling them up to upgrade to an and vehicle! Would definitely use em again!

Everything went fine in the process of… Everything went fine in the process of getting a rental car, the paperwork is not great in signing, but at the end everything worked out.

Great customer service Great customer service. Easily accessible. Great prices. I went to Puerto Rico for about a week and didn’t want the hassle of finding a ride or the varying taxi prices. I looked at all the well known companies but I wasn’t about to pay their prices lol. I decided to check out Rent-A-Wreck because their prices were low. Although the name sounded sus I went with them anyway and just like all the other companies their process was the same. They had great customer service. I wish I remember the gentleman’s name but I don’t… he had the best tip, in Puerto Rico they have a lot of bridges and you have to pay tow he offered to have it included when we got the car and that was helpful because we didn’t have to stress about it when we went exploring all over. If you’re looking for an inexpensive car this is the place. I felt bad for everyone staying at hotels getting charged an arm and a leg to go 5 minutes away or to go to the rainforests to walk around when you can do that for free and the only thing you’d pay is the park fee. Anyway, check them out for yourselves but it made things easy for us especially being able to go grocery shopping, dinner, and touring whenever we wanted. All the best ✅