The car was great and ljust what we… The car was great and ljust what we needed for our time out West. There was only one little snafu - the radio would come on at various times completely unsolicited. It was extremely difficult to turn off. The driver was annoyed by this disturbance. When we told the person in the office she said she has had this complaint before and it would never happen when she was trying to show her boss. Believe me, it happened almost every time we were in the car. That was the only problem we encountered, Gas was really expensive in CA and some parts of NV, but you cannot do a thing about that - almost $100 a fillup.

Misleading prices Prior to our arrival in Cancun, the website promised a $150 refundable deposit and did not mention a required insurance payment. We were under the impression that we would only be paying the $50 car rental fee and the refundable $150 deposit. However the information was highly misleading because when we arrived there, we were told we had to pay an additional insurance fee of $250 as well as a $500 refundable deposit. This was a negative experience on our honeymoon and our next trip we will not be using this car rental service. Your company should be more transparent with their prices since we had to budget and save for this trip and additional charges caused a great hardship for us.

Price and terms and conditions not respected They deal with a third party that does not honor the terms and conditions listed by rent-a-wreck. I was asked to pay between 300$ and 500$ USD more for insurance coverages. No other rental company in Costa Rica has forced me to take out insurance other than third party liability (which is supposed to be included in the price you pay through rent-a-wreck. I chose this company because the deposit was supposed to be of 250$ maximum (again, as per the terms and conditions of Rent-a-Wreck). However, the third party was asking for 500$ up to 3000$. Be aware that the price quoted on this website is not what you will end up paying. Do not pay in advance if you wish to complete a reservation.

Easy process to get car Easy process to get car, no long lines. Same with the return. Car could’ve been a little cleaner inside and out. Otherwise it was a great experience.

The owner was very friendly and… The owner was very friendly and flexible with my schedule. My only complaint is that he charged a $10 vacuum penalty upon my return for a few crumbs on the mat.