The individuals who checked me in and… The individuals who checked me in and out were very professional and kind. The automobile ran fine and provided amenities that helped combat the cold. The passenger side bump, where the feet are, was very uncomfortable. It caused my wife to contort her body which gave her some pains in her hips and back. It has been over 3 days and I haven’t received the money withheld when I rented the car.

Cockroaches on the dashboard First car rental we had a Kia Rio that could barely drive straight. My girlfriend and I came to the surprise of little critters(cockroaches) crawling all over the dash and middle glove compartments. We spent over two hours spending our first night in Puerto Rico trying to get a car swap. Come to find out the couple in front of us also came for that same reason not once but twice during the day. Never in my life have I seen something like that ever. Something needs to be done. Wasted the day before my birthday trying to get a new rental, while it also coming out to a way higher cost than it should've. The only positives were the workers being patient and understanding, but we still wasted a whole day of our trip. Wish we could’ve at the very least got part of the rental cost off.

Misleading prices Prior to our arrival in Cancun, the website promised a $150 refundable deposit and did not mention a required insurance payment. We were under the impression that we would only be paying the $50 car rental fee and the refundable $150 deposit. However the information was highly misleading because when we arrived there, we were told we had to pay an additional insurance fee of $250 as well as a $500 refundable deposit. This was a negative experience on our honeymoon and our next trip we will not be using this car rental service. Your company should be more transparent with their prices since we had to budget and save for this trip and additional charges caused a great hardship for us.

The car was great and ljust what we… The car was great and ljust what we needed for our time out West. There was only one little snafu - the radio would come on at various times completely unsolicited. It was extremely difficult to turn off. The driver was annoyed by this disturbance. When we told the person in the office she said she has had this complaint before and it would never happen when she was trying to show her boss. Believe me, it happened almost every time we were in the car. That was the only problem we encountered, Gas was really expensive in CA and some parts of NV, but you cannot do a thing about that - almost $100 a fillup.

Pick up, and drop off Very timely outside the airport, and very short, but well done check of the rental vehicle to label all of the scratches prior to my taking off with the vehicle. The Subaru ran very well, had plenty of space, and was a fun vehicle to run over the mountains and Lake Tahoe.