The owner was very friendly and… The owner was very friendly and flexible with my schedule. My only complaint is that he charged a $10 vacuum penalty upon my return for a few crumbs on the mat.

Pricing through Expedia reservation did… Pricing through Expedia reservation did not mention insurance required in Costa Rica. I bought the $11/day insurance from Expedia - which I hope to get refunded - that was not adequate. $1/day rental turned into $35/day plus a $500 hold on my credit card released upon returning the car.

Cockroaches on the dashboard First car rental we had a Kia Rio that could barely drive straight. My girlfriend and I came to the surprise of little critters(cockroaches) crawling all over the dash and middle glove compartments. We spent over two hours spending our first night in Puerto Rico trying to get a car swap. Come to find out the couple in front of us also came for that same reason not once but twice during the day. Never in my life have I seen something like that ever. Something needs to be done. Wasted the day before my birthday trying to get a new rental, while it also coming out to a way higher cost than it should've. The only positives were the workers being patient and understanding, but we still wasted a whole day of our trip. Wish we could’ve at the very least got part of the rental cost off.

Overall great experience We had some issues getting our vehicle. The email from the distributer in Larnaca went to my spam folder so we had some miscommunication. They were extremely nice and helped us get our vehicle. They were very accommodating with our early departure time. Overall great experience.

Pick up, and drop off Very timely outside the airport, and very short, but well done check of the rental vehicle to label all of the scratches prior to my taking off with the vehicle. The Subaru ran very well, had plenty of space, and was a fun vehicle to run over the mountains and Lake Tahoe.