Great customer service I was admittedly nervous booking through expedia and then discovering my rental car was not at the reno airport, but a 5 minute drive away or 48 minute walk. The people who work there are so friendly and easy going though! They drove me back to the airport in the sane car so I didn't have to unload the car and then load all my luggage up in a shuttle. Two days before I picked up the car the weather also went from sunny to chance of snow and it was so easy calling them up to upgrade to an and vehicle! Would definitely use em again!

The individuals who checked me in and… The individuals who checked me in and out were very professional and kind. The automobile ran fine and provided amenities that helped combat the cold. The passenger side bump, where the feet are, was very uncomfortable. It caused my wife to contort her body which gave her some pains in her hips and back. It has been over 3 days and I haven’t received the money withheld when I rented the car.

Never again. We paid the total cost of the car rental per our Expedia price summary, but before we could get possession of our rental car or the keys, we had to pay another $270.22 to Rent A Wreck at the parking lot. The pick-up at the airport after our arrival was a disaster. We were told to walk out to the Taxi area but not what to look for. After calling Rent A Wreck they said just look for ABC. Every bus in the airport has ABC. We got on an ABC bus but after speaking to the driver realized it was not the ABC shuttle to ABC Parking. Eventually, we were picked up by the shuttle and driven to ABC Parking where they told us we had to pay $270.22 more. We returned the car two days early and did not receive a rebate.

Easy process to get car Easy process to get car, no long lines. Same with the return. Car could’ve been a little cleaner inside and out. Otherwise it was a great experience.

Car was great, not ready on reservation day Car was great, however it was not ready until the second day we were there. In the grand scheme of things, not a big deal, but it would’ve been nice to have taken delivery of my car on day one The staff was fantastic.