Phyllicia wise
GBThe driver didn't show up at 5:30am to… The driver didn't show up at 5:30am to take us to the airport. I was told I would be reimbursed for the lyft I had to pay for and NEVER received a reimbursement.
Fred Scott
GBMy flight was delayed until the next… My flight was delayed until the next day. I came in at 6 am on a Saturday but your location was not open. Your customers service representative kept telling me someone was coming to pick me up at aisle 1. I called for 2 hours. After I paid $30 for a taxi to get to your location. Where I was not reimbursed for my spending. I was charged a extra $120 dollar for my rental. Customers service person working at your location stated that the vehicle I reserved was no longer available compact car however my purchase was with priceline.com was for the vehicle or similar. The location looks like a shake or abandon building with unprofessional workers inside. Get t shirt or something so people would know you work for company. I will never refer this company for any rentals. I would like a refund asap.
customer
GBBilled me for insurance without my… Billed me for insurance without my knowledge. Was not open at 5:30 am for car return. Won't return phone call.
customer
GBThey charge 80 to keep for one day so… They charge 80 to keep for one day so every day you want to keep the car longer then planned you pay 80 extra dollars they say they charge a 350 cleaning fee if you smoke but took my whole 500 deposit in they took another 100 off my card 3 day after I turned the car in
Samantha Esquivel
GBGreat Company but could have been better... Overall experience was great the only reason I am not putting 5 stars was because I was told to return the car at 5AM and the location was closed and my flight was at 6AM so i was stressing the whole time about me missing my flight and what to do with the car. No instructions were given as what to do with the car if it was closed. Luckily someone showed up at 5:20 ish and I was able to return the car and I was given a ride to airport where I had to rush through security to catch my flight.