The process to get the car took an hour… The process to get the car took an hour to an hour and a half and I found the process very inefficient and cumbersome. The shuttle was very inconvenient. Upon return, we almost missed our flight because it took so long for a shuttle to return from the airport to take us to the terminal. Fees for toll roads were not disclosed upon reservation which was very frustrating and added additional fees. Overall very disappointed and probably wouldn’t use this company again.

The guys were all great The guys were all great. We got a clean vehicle with minor damage but kinda to be expected where we were. The vehicle damage was clearly described in the inspection before we went through it so they do a great job at inspecting before and after the car is dropped off. All their vehicles are nice and I'm grateful for the kind service.

Terrible customer service Terrible customer service. Supervisors/managers don't know what they're doing. Wanted to extend my rental and was charged twice as much. Insurance policy is ridiculous - they "force" you to use their insurance even when you have supporting document when you want to use your own insurance. Never again. Terrible car rental company.

Do not rent from this company they scam… Do not rent from this company they scam you. I brought my car insurance declaration page as instructed which I have great coverage on it. They claim that insurance company which was Plymouth Rock a well none company they don't use their insurance. I had to purchase Next Car company insurance or I couldn't get the rent a car. It cost me an additional $450.00 a week for insurance then they told me I had to my the toll responder or couldn't drive on the highway for another additional $100.00.

Good service and cars, but hidden fees This is my first time using Nextcar in CRC, the people and the quality of the car is good. But hope the company can be more informative about CRC mandatory car insurance. I booked via Expedia, but not happy with Expedia about not disclosing about CRC mandatory car insurance. It was a surprise during car pickup time that they required 30 per day extra to pay the insurance even though I have extra insurance by an international auto insurance provider. So, beware follow travelers about this hidden cost auto renting in CRC. not sure about the actual CRC gov. rule on this if it is mandatory or not. So, my expectation both Nextcar and Expedia should let us know what is actual cost. Otherwise, it is at good location, people are nice and cars are good.