Insurance Certificate Make sure that people understand that they need a copy of their insurance certificate. Everyone at the counter had a problem of some sort. Didn't take American Express, or debt cards. That was a problem Thankfully it was resolved. The girl at the counter was very nice and tried to accomodate.

Highly recommend Rental pickup/drop off in Vancouver, Canada. The service was excellent. I had to call in to hold my reservation with flight delays which was honored. Pickup & drop off was done timely by polite, professional staff in clean vehicles. Staff drove safely. The rental vehicle was in good condition & served well without a problem. The pricing was so much better than the high cost rentals available at the airport.

The process to get the car took an hour… The process to get the car took an hour to an hour and a half and I found the process very inefficient and cumbersome. The shuttle was very inconvenient. Upon return, we almost missed our flight because it took so long for a shuttle to return from the airport to take us to the terminal. Fees for toll roads were not disclosed upon reservation which was very frustrating and added additional fees. Overall very disappointed and probably wouldn’t use this company again.

No pre notice that needed to bring an… No pre notice that needed to bring an insurance card with you . Added an extra 25 per day for insurance even though i have insurance . No other rental car company has this policy. Very unprofessional staff. Rudest I’ve ever encounter. And i rent cars at least once per month. Ending price was 300% more than quoted on orbitz.

The staff were not friendly The staff were not friendly, I have rental car insurance on my credit card and my own personal car insurance that I pay extra for for out of country rental cars and I was made to pay for insurance for the car. When I tried to explain he would cut me off and not even let me speak. I would have canceled it but I needed the car to get to my destination.