I have been renting vehicles for 50… I have been renting vehicles for 50 years and have never had to pay additional auto insurance until Next Car. My insurance agent said we were covered up to $100,000 but Next Car would not accept it and made us pay an additional $149.00. When I tried to get a refund I was told that once I signed the contract I could not get a refund. I had already paid for the car through Priceline and I had been waiting for an hour to get the car. It was an expensive lesson learned but I will not be returning to next Car again.

Receptionist at Tampa Bay airport… Receptionist at Tampa Bay airport counter April 14 was friendly, efficient, and most pleasant to deal with. The female attendant in the garage on same date noticed I had left my laptop on the floor outside the booth and followed me to return it. Very grateful!

The staff were not friendly The staff were not friendly, I have rental car insurance on my credit card and my own personal car insurance that I pay extra for for out of country rental cars and I was made to pay for insurance for the car. When I tried to explain he would cut me off and not even let me speak. I would have canceled it but I needed the car to get to my destination.

Don't make your customers wait two… Don't make your customers wait two hours to rent a vehicle and let them know up front they need an insurance policy page. In addition, let them know they need a huge deposit to rent a vehicle. Lastly, clean up the building, it's dirty.

The guys were all great The guys were all great. We got a clean vehicle with minor damage but kinda to be expected where we were. The vehicle damage was clearly described in the inspection before we went through it so they do a great job at inspecting before and after the car is dropped off. All their vehicles are nice and I'm grateful for the kind service.