Terrible customer service Terrible customer service. Supervisors/managers don't know what they're doing. Wanted to extend my rental and was charged twice as much. Insurance policy is ridiculous - they "force" you to use their insurance even when you have supporting document when you want to use your own insurance. Never again. Terrible car rental company.

The staff were not friendly The staff were not friendly, I have rental car insurance on my credit card and my own personal car insurance that I pay extra for for out of country rental cars and I was made to pay for insurance for the car. When I tried to explain he would cut me off and not even let me speak. I would have canceled it but I needed the car to get to my destination.

Seems like a catch Seems like a catch, you guys offer this good deal and when you getting on the place there are a lots of requirements, about what insurance company you have. Its kind pushing you to get yours insurance that sometimes it is more expensive than the rent itself. Also the quality of the cars are bad. Worn-out cars and sometimes not very clean. Not talking about the rudeness of the counter personal treating you like a tug.

The location near Houston IAH airport…Renter Beware The location near Houston IAH airport is horrendous. They are rude, unprofessional, and a complete rip off. They don’t even have a shuttle to pick you up for the airport. I booked a 7 passenger suburban when I arrived they said it has mechanical issues, offered a smaller call that could not accommodate my party or our luggage. They then said they would come pick up 2 members of my party, rent us the smaller car, and then we could drive back to the airport and pick the rest of our party up. They were texting from a personal number asking to send a picture of my license and insurance. They were unwilling to work out anything to accommodate my party and left us at the airport and still tried to charge us for the rental. Do not use them.

The car and cost was perfect for my… The car and cost was perfect for my needs. The shuttle pickup and return was easy as this rental car company is not in ORD terminal 5. The only possible inconvenience is pickup at terminal 2 only (with hotel shuttles) and the hours of operation. I would rent again if my flight schedule will allow.