AddCar via Rental24H.com in Morocco The agent was waiting at the parking lot in front of the airport on time. However, his position was not labeled, you had to go around and ask for him. The waiting time for the car was 10 minutes. The car model I booked was not available. I received a similar car type of a different brand. It was correct by the reservation terms, but it seemed like a usual practise rather than a last resort option it should be. Also the car had a lot of surface damage, but it was documented in the handover protocol. In general, the vehicle was easy to drive and the engine worked reliably. The communication with the local agent was prompt and helpful using WhatsApp. The price/performance ratio was ok.

Scam - Please beware of this operationc Please beware of this operation. They cooperate with local car rental places that attempt to scam renters with a credit card trick - like forbid in Bucharest, Romania. Upon trying to retrieve your car, the local agent pretends your card is not functioning or has no funds, and aggressively offers you a cash only option. Upon calling my credit card company, it was confirmed that the transaction was never attempted. Rental24H does know if this practice as there have been numerous reviews of that nature but they keep their payment and do not force the local agents into refunding. Unfortunately a ram shackle operation.

They have good cars They have good cars, customer agents at the rental counter are always smiley and helpful, all rental conditions are complied. Personally I don’t use car rental service very often, but when I have a necessity in it, rental24h.com is one of the top choices.

The very process of collecting a car… The very process of collecting a car was all right, but had some difficulties with refueling. I booked a “full-to-full” option and returned a full tank, but still was charged an additional $15. Hope, I will get my refund, as I have already called a customer support agent and they promised to resolve it asap. The staff member was polite and friendly, seemed like they really wanted to help me even with such a minor issue. In fact, Rental24h.com did their best to make my experience with them smooth and sleek!

Booked & cancelled a car with fuul… Booked & cancelled a car with fuul insurance from them with full refund condition available anytime before the start date. Got con as car rental was indeed refunded but not the car rental insurance by Alliianz. 24H pushed the onus to refund to Allianz, & they throw a “not refund” condition which is only found in the terms & condition page of the policy sent to me after the booking which was already too late to do anything! On top of that, charges were billed in Euros, so when refunded, lost out on exchange rate. I lost USD21 for this stupid exercise! So, be careful & don’t get con like myself!