FRAUDULENT/UNETHICAL/UNPROFESSIONAL Caveat Emptor (Buyer Beware) Horrible experience at this location!!! Do not come here if you value your privacy and don't want your personal identifying information disseminated amongst staff members at this location and used for fraud. While I typically support local businesses this is one Caveat Emptor (Buyer Beware). Very unprofessional environment! Complete and total lack of transparency and frequent attempts to take more and more money. Read the reviews carefully I regretfully read them and disregarded those who came before me. Read them and dodge a bullet! Experienced a horrible customer experience at location 2327 E Van Buren St. Sky Harbor Intl Airport, Phoenix, AZ 85006. On 04/28/24. When entering I was rudely treated unprofessionally, racially profiled and discriminated against by members of Management not associates. The Administration (Management) a woman and Hispanic male in back offices stated they were contacted by police that I was being investigated and consequently this led to the most inhumane, unprofessional, despicable, demeaning experience. I paid for my reservation and never retrieved vehicle but sadly had to leave due to the extreme misconduct and blatant unprofessionalism I endured. I would like an explanation as to how and why this could happen, I am a first time customer. I booked with Priceline. After filing. Complaint with NU Car Rentals they responded. 6650672495NU Poor Customer Service Dear Robert, Our rental counter's manager just responded. Please see their response below. I did just hear back from the manager of the location. There is nothing that will be done here. The manager was at the counter the entire day and did not observe any behavior as described in the statement from the customer. Also stated no one approached him with any complaints on any of the agents. Sincerely, Jj P NÜ Car Rentals Toll Free (US) 1.877.535.7117 International 1.210.201.0280

Great service Great service. Nice people

DO NOT rent from Nu Car, they will steal from you Please please please believe the bad reviews! You may think you are smarter than them and you'll be able to see all of their tricks. I was very clear that I didn't want insurance, I selected no insurance on the contract, yet I was charged hundreds of dollars for insurance on a $64 rental. I disputed it with my credit card company and my credit card company sided with them stating that neither one of us had proof. So you may think that even if they screw you you'll just dispute it, you won't. You can waste your time taking screenshots of the contract that you sign electronically when you rent the car, or you can go to a car dealership that isn't going to try to scam you in the beginning. I am going to do everything in my power to destroy this company single-handedly. I have seen how many people they have scammed, how many people they have taking money from illegally, the fraudulent behavior, how many people they have hurt, and honey I got nothing but time. I am going to do everything in my power to keep them from hurting you. Step one is making sure I tell as many people as I can to stay far away from this company. They need to be put out of business. They are running a scam and you will pay significantly more than you would at a reputable car rental company for a crappier car. Do not under any circumstances no matter what the initial price looks like rent from this company. That price is not what you will pay.

This company is dishonest and you will… This company is dishonest and you will find no recourse for your troubles. Do not rent from NU. They offered a nice upgrade for a fair fee but then charged the original invoice plus the full amount for the new rental. My four day rental of 23.00/day was 351.00. You cannot reach anyone who will help and they email that the charges are accurate. So I paid for 2 cars at the same time even though I only got one car. This place cannot stay in business operating like this. Don't do it.

Never again, bunch of scumbags This company is super deceptive about its hidden fees, which ended up almost doubling the price I was quoted. When I questioned some of the fees, like a "stadium fee" after the fact (was never at a stadium), I was told it was required by AZ state law. If that's the case, include it in the quoted price, dipshits! So pissed. Never again.