We were directly sent to the right… We were directly sent to the right counter The person in charge give us the option we want and we drive this car for 2 days ( in and around) Phoenix without any problems

FRAUDULENT/UNETHICAL/UNPROFESSIONAL Caveat Emptor (Buyer Beware) Horrible experience at this location!!! Do not come here if you value your privacy and don't want your personal identifying information disseminated amongst staff members at this location and used for fraud. While I typically support local businesses this is one Caveat Emptor (Buyer Beware). Very unprofessional environment! Complete and total lack of transparency and frequent attempts to take more and more money. Read the reviews carefully I regretfully read them and disregarded those who came before me. Read them and dodge a bullet! Experienced a horrible customer experience at location 2327 E Van Buren St. Sky Harbor Intl Airport, Phoenix, AZ 85006. On 04/28/24. When entering I was rudely treated unprofessionally, racially profiled and discriminated against by members of Management not associates. The Administration (Management) a woman and Hispanic male in back offices stated they were contacted by police that I was being investigated and consequently this led to the most inhumane, unprofessional, despicable, demeaning experience. I paid for my reservation and never retrieved vehicle but sadly had to leave due to the extreme misconduct and blatant unprofessionalism I endured. I would like an explanation as to how and why this could happen, I am a first time customer. I booked with Priceline. After filing. Complaint with NU Car Rentals they responded. 6650672495NU Poor Customer Service Dear Robert, Our rental counter's manager just responded. Please see their response below. I did just hear back from the manager of the location. There is nothing that will be done here. The manager was at the counter the entire day and did not observe any behavior as described in the statement from the customer. Also stated no one approached him with any complaints on any of the agents. Sincerely, Jj P NÜ Car Rentals Toll Free (US) 1.877.535.7117 International 1.210.201.0280

Liars and crooks Liars and crooks. Been renting cars for ever, never such a bad experience. Tried to sell me insurances and services I didn't need. They prey and take advantage of people that don't know any better with lies, deception, and bullying. They offer a very cheap price on the apps but it will not be what you booked. Expect to pay way more. I was brutally told I either take the insurance or no car. I carry a million dollar auto liability policy with full coverage. Told them to shove it, I will not do business with crooks! Reported them to Travelocity which were great and refunded my money back. Not sure if they will do anything about it but hopefully they will as it does reflect badly on them, too!

DO NOT USE DO NOT USE! I was unaware I had even booked through this company, as I used a 3rd party site. I prepaid for my rental and was charged over DOUBLE after I returned the car. They charged me for insurance, which I verbally declined and said No to. They also charged me: Rental Surchage, Facility Charge, Airport Fee, License Fee, Stadium Fee, and a Credit Card Surcharge! Terrible company

Never again, bunch of scumbags This company is super deceptive about its hidden fees, which ended up almost doubling the price I was quoted. When I questioned some of the fees, like a "stadium fee" after the fact (was never at a stadium), I was told it was required by AZ state law. If that's the case, include it in the quoted price, dipshits! So pissed. Never again.