Thank you NU Car San Diego! We went through an online travel company and part of our package was a rental car through NU Car Rentals in San Diego. We were skeptical at first as we've never heard of this company. I was impressed. Check in was great. The customer service I thought was awesome. The gentleman that waited on us was more than friendly, went out of his way to assist us by answering any questions or concerns and we were in and out of there in less than 10 minutes. I added their car insurance myself with no pressure from them, decided I didn't need it and called them the next day and they removed it. I definitely will use this company again. Thank you Nu Car San Diego!

John was great at check in John was great at check in. The check in was virtual (talking to a representative on a screen) I was skeptical but it went very smooth with John’s clear instructions. The little locker that pops open with the key inside is neat! I will definitely use this company again when in need of a rental car.

FRAUDULENT/UNETHICAL/UNPROFESSIONAL Caveat Emptor (Buyer Beware) Horrible experience at this location!!! Do not come here if you value your privacy and don't want your personal identifying information disseminated amongst staff members at this location and used for fraud. While I typically support local businesses this is one Caveat Emptor (Buyer Beware). Very unprofessional environment! Complete and total lack of transparency and frequent attempts to take more and more money. Read the reviews carefully I regretfully read them and disregarded those who came before me. Read them and dodge a bullet! Experienced a horrible customer experience at location 2327 E Van Buren St. Sky Harbor Intl Airport, Phoenix, AZ 85006. On 04/28/24. When entering I was rudely treated unprofessionally, racially profiled and discriminated against by members of Management not associates. The Administration (Management) a woman and Hispanic male in back offices stated they were contacted by police that I was being investigated and consequently this led to the most inhumane, unprofessional, despicable, demeaning experience. I paid for my reservation and never retrieved vehicle but sadly had to leave due to the extreme misconduct and blatant unprofessionalism I endured. I would like an explanation as to how and why this could happen, I am a first time customer. I booked with Priceline. After filing. Complaint with NU Car Rentals they responded. 6650672495NU Poor Customer Service Dear Robert, Our rental counter's manager just responded. Please see their response below. I did just hear back from the manager of the location. There is nothing that will be done here. The manager was at the counter the entire day and did not observe any behavior as described in the statement from the customer. Also stated no one approached him with any complaints on any of the agents. Sincerely, Jj P NÜ Car Rentals Toll Free (US) 1.877.535.7117 International 1.210.201.0280

Very good customer service … I read some reviews online about this company that were not very favorable. However my experience with them was great! I had to cancel my reservation shortly before my trip and figured I wouldn’t get a refund. I was pleasantly surprised when they refunded all of my money. Definitely going to do business with them again when I need a rental car.

Never again, bunch of scumbags This company is super deceptive about its hidden fees, which ended up almost doubling the price I was quoted. When I questioned some of the fees, like a "stadium fee" after the fact (was never at a stadium), I was told it was required by AZ state law. If that's the case, include it in the quoted price, dipshits! So pissed. Never again.