John was great at check in John was great at check in. The check in was virtual (talking to a representative on a screen) I was skeptical but it went very smooth with John’s clear instructions. The little locker that pops open with the key inside is neat! I will definitely use this company again when in need of a rental car.

AVOID THEM WITH EVERYTHING YOU HAVE AVOID THEM WITH EVERYTHING YOU HAVE. THEY ARE THE WORST CAR RENTAL EVER. OMG, AN ADDITIONAL FEE FOR EVERYTHING, THEY WANT TO PUT A 700 HOLD ON UR CARD, YOU COME RETURN THE CAR, THEY TRY TO LOOK FOR THE SLIGHTEST DE T ON THE CAR AND ACCUSE U OF DOING IT!!!! RUN RUN FROM THIS CAR RENTAL. ON THE DAY OF RESERVATION, 3 POTENTIAL CUSTOMERS WENT BACK TO THE AIRPORT AFTER THEY GAVE THEM THEIR RULES N REGULATIONS ON CAR RENTAL. OMGGG NEVER AGAIN!!!

PLEASE BEWARE PLEASE BEWARE! I do not recommend that you rent from NU Car Rentals/Horsepower Car Rental. When I booked the reservation online, my initial total was $36.10 in March of 2024. I did not purchase the online insurance because my personal car insurance covers all rentals. It is necessary to note that I have NEVER had a problem with ANY car rental companies accepting my insurance. Unfortunately, when I arrived at the rental counter, they stated that they only accepted specific insurance that did not include mine. Within a few minutes, my rental jumped from $36.10 to $196.55! This pricing difference left me feeling swindled and aggravated. After speaking to my insurance agent, he also confirmed that he has never had an issue utilizing this insurance with a car rental company. NU CAR RENTALS/HORSEPOWER CAR RENTALS IS DECEPTIVE AND A SCAM! Save yourself the frustration and rent elsewhere.

Hidden fees and geo restriction… Hidden fees and geo restriction up-charges are not clearly delineated when booking. Shuttle from airport took almost one hour.

They lied to me. Very dishonest. They lied to me. Charged me for things I didn't want ans when I returned the car the bill was triple the original price!! Charged me for things I told them I didn't want!