Borders on Fraud Them, "Would you like damage coverage? It's only $3 more per day!" Lie #1. "Wait, why is cost so high?" "We hold a deposit that we'll return when you bring the car back." Went from a $238 rental to $534. Believe all the one star ratings here!!!

We were directly sent to the right… We were directly sent to the right counter The person in charge give us the option we want and we drive this car for 2 days ( in and around) Phoenix without any problems

BE SMART!!!! KNOW WHAT YOU"RE SIGNING AND WHAT YOU'RE GETTING! RE: CarRentals Itinerary 72682599790835 ORLANDO/MCO - Folks, be VERY careful what you are signing. I started out with a $168.00 rental for 7 days. I didn't use my head. When they got through with me, I paid $546.53, included was; 13.99 a day for tolls, ( I went through four toll booths) I had them fill the tank ( I drove a grand total of 98 miles) but they said their gas was cheaper and an $85.00 collision charge after I even showed my own collision coverage through GEICO. I was told I would have to go through carrentals.com to get reimbursed the $84.00 collision charge. The carrentals website is a maze of confusion offering no customer service on issues or problems. Live and learn. They know how to inflate a $168.00 weekly rental up to $546.53. The car rental cost me almost as much as my room on a daily charge. Be smart! Rent smart! Know what you're signing. They won't give you nothing for nothing. RIDICULOUS and I'm upset with myself. Carrentals.com works with Action and NU.. I feel a reimbursement of my collision charge and tolls should be refunded. Otherwise, I feel hosed.

What and amazing experience What and amazing experience, I booked thru Expedia like I always do, they picked me up at the airport and brought me to their office, the design is very nice, the guys working the counter do their job advising you on what you might need but don't force you into anything, I really like that, unlike other companies that pressure you into getting their own insurance, I had my own insurance and they let me use it, of course they explain that the security deposit is high due to the responsibility but is something that I already knew so everything went well..

FRAUDULENT/UNETHICAL/UNPROFESSIONAL Caveat Emptor (Buyer Beware) Horrible experience at this location!!! Do not come here if you value your privacy and don't want your personal identifying information disseminated amongst staff members at this location and used for fraud. While I typically support local businesses this is one Caveat Emptor (Buyer Beware). Very unprofessional environment! Complete and total lack of transparency and frequent attempts to take more and more money. Read the reviews carefully I regretfully read them and disregarded those who came before me. Read them and dodge a bullet! Experienced a horrible customer experience at location 2327 E Van Buren St. Sky Harbor Intl Airport, Phoenix, AZ 85006. On 04/28/24. When entering I was rudely treated unprofessionally, racially profiled and discriminated against by members of Management not associates. The Administration (Management) a woman and Hispanic male in back offices stated they were contacted by police that I was being investigated and consequently this led to the most inhumane, unprofessional, despicable, demeaning experience. I paid for my reservation and never retrieved vehicle but sadly had to leave due to the extreme misconduct and blatant unprofessionalism I endured. I would like an explanation as to how and why this could happen, I am a first time customer. I booked with Priceline. After filing. Complaint with NU Car Rentals they responded. 6650672495NU Poor Customer Service Dear Robert, Our rental counter's manager just responded. Please see their response below. I did just hear back from the manager of the location. There is nothing that will be done here. The manager was at the counter the entire day and did not observe any behavior as described in the statement from the customer. Also stated no one approached him with any complaints on any of the agents. Sincerely, Jj P NÜ Car Rentals Toll Free (US) 1.877.535.7117 International 1.210.201.0280