Very good customer service … I read some reviews online about this company that were not very favorable. However my experience with them was great! I had to cancel my reservation shortly before my trip and figured I wouldn’t get a refund. I was pleasantly surprised when they refunded all of my money. Definitely going to do business with them again when I need a rental car.

What and amazing experience What and amazing experience, I booked thru Expedia like I always do, they picked me up at the airport and brought me to their office, the design is very nice, the guys working the counter do their job advising you on what you might need but don't force you into anything, I really like that, unlike other companies that pressure you into getting their own insurance, I had my own insurance and they let me use it, of course they explain that the security deposit is high due to the responsibility but is something that I already knew so everything went well..

This company is dishonest and you will… This company is dishonest and you will find no recourse for your troubles. Do not rent from NU. They offered a nice upgrade for a fair fee but then charged the original invoice plus the full amount for the new rental. My four day rental of 23.00/day was 351.00. You cannot reach anyone who will help and they email that the charges are accurate. So I paid for 2 cars at the same time even though I only got one car. This place cannot stay in business operating like this. Don't do it.

DO NOT USE DO NOT USE! I was unaware I had even booked through this company, as I used a 3rd party site. I prepaid for my rental and was charged over DOUBLE after I returned the car. They charged me for insurance, which I verbally declined and said No to. They also charged me: Rental Surchage, Facility Charge, Airport Fee, License Fee, Stadium Fee, and a Credit Card Surcharge! Terrible company

Great service Great service. Nice people