BE SMART!!!! KNOW WHAT YOU"RE SIGNING AND WHAT YOU'RE GETTING! RE: CarRentals Itinerary 72682599790835 ORLANDO/MCO - Folks, be VERY careful what you are signing. I started out with a $168.00 rental for 7 days. I didn't use my head. When they got through with me, I paid $546.53, included was; 13.99 a day for tolls, ( I went through four toll booths) I had them fill the tank ( I drove a grand total of 98 miles) but they said their gas was cheaper and an $85.00 collision charge after I even showed my own collision coverage through GEICO. I was told I would have to go through carrentals.com to get reimbursed the $84.00 collision charge. The carrentals website is a maze of confusion offering no customer service on issues or problems. Live and learn. They know how to inflate a $168.00 weekly rental up to $546.53. The car rental cost me almost as much as my room on a daily charge. Be smart! Rent smart! Know what you're signing. They won't give you nothing for nothing. RIDICULOUS and I'm upset with myself. Carrentals.com works with Action and NU.. I feel a reimbursement of my collision charge and tolls should be refunded. Otherwise, I feel hosed.

Too many extra hidden fees Too many extra hidden fees. No direct line to address any changes to your plan. Prices online are very misleading. For a car listed at $12 per day cost was actually over $500 not including the insurance which if you have your own insurance dont opt into theirs.

FRAUDULENT/UNETHICAL/UNPROFESSIONAL Caveat Emptor (Buyer Beware) Horrible experience at this location!!! Do not come here if you value your privacy and don't want your personal identifying information disseminated amongst staff members at this location and used for fraud. While I typically support local businesses this is one Caveat Emptor (Buyer Beware). Very unprofessional environment! Complete and total lack of transparency and frequent attempts to take more and more money. Read the reviews carefully I regretfully read them and disregarded those who came before me. Read them and dodge a bullet! Experienced a horrible customer experience at location 2327 E Van Buren St. Sky Harbor Intl Airport, Phoenix, AZ 85006. On 04/28/24. When entering I was rudely treated unprofessionally, racially profiled and discriminated against by members of Management not associates. The Administration (Management) a woman and Hispanic male in back offices stated they were contacted by police that I was being investigated and consequently this led to the most inhumane, unprofessional, despicable, demeaning experience. I paid for my reservation and never retrieved vehicle but sadly had to leave due to the extreme misconduct and blatant unprofessionalism I endured. I would like an explanation as to how and why this could happen, I am a first time customer. I booked with Priceline. After filing. Complaint with NU Car Rentals they responded. 6650672495NU Poor Customer Service Dear Robert, Our rental counter's manager just responded. Please see their response below. I did just hear back from the manager of the location. There is nothing that will be done here. The manager was at the counter the entire day and did not observe any behavior as described in the statement from the customer. Also stated no one approached him with any complaints on any of the agents. Sincerely, Jj P NÜ Car Rentals Toll Free (US) 1.877.535.7117 International 1.210.201.0280

Very good customer service … I read some reviews online about this company that were not very favorable. However my experience with them was great! I had to cancel my reservation shortly before my trip and figured I wouldn’t get a refund. I was pleasantly surprised when they refunded all of my money. Definitely going to do business with them again when I need a rental car.

They lied to me. Very dishonest. They lied to me. Charged me for things I didn't want ans when I returned the car the bill was triple the original price!! Charged me for things I told them I didn't want!