DO NOT USE DO NOT USE! I was unaware I had even booked through this company, as I used a 3rd party site. I prepaid for my rental and was charged over DOUBLE after I returned the car. They charged me for insurance, which I verbally declined and said No to. They also charged me: Rental Surchage, Facility Charge, Airport Fee, License Fee, Stadium Fee, and a Credit Card Surcharge! Terrible company

PLEASE BEWARE PLEASE BEWARE! I do not recommend that you rent from NU Car Rentals/Horsepower Car Rental. When I booked the reservation online, my initial total was $36.10 in March of 2024. I did not purchase the online insurance because my personal car insurance covers all rentals. It is necessary to note that I have NEVER had a problem with ANY car rental companies accepting my insurance. Unfortunately, when I arrived at the rental counter, they stated that they only accepted specific insurance that did not include mine. Within a few minutes, my rental jumped from $36.10 to $196.55! This pricing difference left me feeling swindled and aggravated. After speaking to my insurance agent, he also confirmed that he has never had an issue utilizing this insurance with a car rental company. NU CAR RENTALS/HORSEPOWER CAR RENTALS IS DECEPTIVE AND A SCAM! Save yourself the frustration and rent elsewhere.

AVOID THEM WITH EVERYTHING YOU HAVE AVOID THEM WITH EVERYTHING YOU HAVE. THEY ARE THE WORST CAR RENTAL EVER. OMG, AN ADDITIONAL FEE FOR EVERYTHING, THEY WANT TO PUT A 700 HOLD ON UR CARD, YOU COME RETURN THE CAR, THEY TRY TO LOOK FOR THE SLIGHTEST DE T ON THE CAR AND ACCUSE U OF DOING IT!!!! RUN RUN FROM THIS CAR RENTAL. ON THE DAY OF RESERVATION, 3 POTENTIAL CUSTOMERS WENT BACK TO THE AIRPORT AFTER THEY GAVE THEM THEIR RULES N REGULATIONS ON CAR RENTAL. OMGGG NEVER AGAIN!!!

This company is dishonest and you will… This company is dishonest and you will find no recourse for your troubles. Do not rent from NU. They offered a nice upgrade for a fair fee but then charged the original invoice plus the full amount for the new rental. My four day rental of 23.00/day was 351.00. You cannot reach anyone who will help and they email that the charges are accurate. So I paid for 2 cars at the same time even though I only got one car. This place cannot stay in business operating like this. Don't do it.

BE SMART!!!! KNOW WHAT YOU"RE SIGNING AND WHAT YOU'RE GETTING! RE: CarRentals Itinerary 72682599790835 ORLANDO/MCO - Folks, be VERY careful what you are signing. I started out with a $168.00 rental for 7 days. I didn't use my head. When they got through with me, I paid $546.53, included was; 13.99 a day for tolls, ( I went through four toll booths) I had them fill the tank ( I drove a grand total of 98 miles) but they said their gas was cheaper and an $85.00 collision charge after I even showed my own collision coverage through GEICO. I was told I would have to go through carrentals.com to get reimbursed the $84.00 collision charge. The carrentals website is a maze of confusion offering no customer service on issues or problems. Live and learn. They know how to inflate a $168.00 weekly rental up to $546.53. The car rental cost me almost as much as my room on a daily charge. Be smart! Rent smart! Know what you're signing. They won't give you nothing for nothing. RIDICULOUS and I'm upset with myself. Carrentals.com works with Action and NU.. I feel a reimbursement of my collision charge and tolls should be refunded. Otherwise, I feel hosed.