AVOID THEM WITH EVERYTHING YOU HAVE AVOID THEM WITH EVERYTHING YOU HAVE. THEY ARE THE WORST CAR RENTAL EVER. OMG, AN ADDITIONAL FEE FOR EVERYTHING, THEY WANT TO PUT A 700 HOLD ON UR CARD, YOU COME RETURN THE CAR, THEY TRY TO LOOK FOR THE SLIGHTEST DE T ON THE CAR AND ACCUSE U OF DOING IT!!!! RUN RUN FROM THIS CAR RENTAL. ON THE DAY OF RESERVATION, 3 POTENTIAL CUSTOMERS WENT BACK TO THE AIRPORT AFTER THEY GAVE THEM THEIR RULES N REGULATIONS ON CAR RENTAL. OMGGG NEVER AGAIN!!!

Liars and crooks Liars and crooks. Been renting cars for ever, never such a bad experience. Tried to sell me insurances and services I didn't need. They prey and take advantage of people that don't know any better with lies, deception, and bullying. They offer a very cheap price on the apps but it will not be what you booked. Expect to pay way more. I was brutally told I either take the insurance or no car. I carry a million dollar auto liability policy with full coverage. Told them to shove it, I will not do business with crooks! Reported them to Travelocity which were great and refunded my money back. Not sure if they will do anything about it but hopefully they will as it does reflect badly on them, too!

Never again, bunch of scumbags This company is super deceptive about its hidden fees, which ended up almost doubling the price I was quoted. When I questioned some of the fees, like a "stadium fee" after the fact (was never at a stadium), I was told it was required by AZ state law. If that's the case, include it in the quoted price, dipshits! So pissed. Never again.

This company is dishonest and you will… This company is dishonest and you will find no recourse for your troubles. Do not rent from NU. They offered a nice upgrade for a fair fee but then charged the original invoice plus the full amount for the new rental. My four day rental of 23.00/day was 351.00. You cannot reach anyone who will help and they email that the charges are accurate. So I paid for 2 cars at the same time even though I only got one car. This place cannot stay in business operating like this. Don't do it.

Very good customer service … I read some reviews online about this company that were not very favorable. However my experience with them was great! I had to cancel my reservation shortly before my trip and figured I wouldn’t get a refund. I was pleasantly surprised when they refunded all of my money. Definitely going to do business with them again when I need a rental car.