I got fined AED 1800 because Avis did not insure and register their car. I have a lease car from Avis that was in an accident and needed repair. They gave me a replacement vehicle. Last week I was pulled over by the police because the registration and insurance had expired and I was fined AED 1800 and 2 black points. So far Avis have not taken any action and do not respond to my attempts to contact them about this matter. This is just one example of the extremely poor customer service I have experienced with them. Avoid at all costs.

Too bad too often Terrible experience renting a car in Avis Dubai, on several occasions. Was denied a car yesterday, told at the counter that I cannot use a valid driving license if my current residency is in a different country. On a previous occasion, had to wait hours for them to bring my car although it was pre-booked well in advance. I think its a UAE-Avis thing, better avoid them there. The service is great in many other locations. Istanbul airport branch is really good, for example.

They do not deliver what they promise In December 2022 I responded to an ad promoting a one year lease on AUDI cars. AVIS UAE first said okay for a one-year lease on an AUDI A6, then two weeks later said they cannot honour the deal, and offered a two years lease, that I said I would accept if they could wave the penalty clause. They said they would move forward. It was 11 January 2023, and I've never heard from them anymore. So, they had me sign a contract, collected tons of documents and sensible data, did not respect the deal, and disappear. It is unconceivable that these business practices are tolerated.

Bad customer service Bad customer service. It's been 5 months since I was in dubai. They promised me that refunding y deposit will take 4 weeks. It's been 5 months now, and still no deposit returned. No answer on email, no answer on whatsapp. Worst experience ever. I highly advice you all to stay away from them.

YOUR CARD IS UNDERDANGER! YOUR CARD IS UNDERDANGER! FRAUD Company. They took 3000 AED from my car as deposit. They said for fines. + They took my credit card information without my knowledge. When i returned the car, they charged me besides this deposit 1211 Aed. Which suppose to taken from the deposit. I didnt even know they took my card information for new transaction. Dont ruin your holiday with AVIS!! Me and my family’s holiday ruined because of them. I already informed dubai police regarding money fraud.