They charged me double Rented a car from them, paid the cost of child seat upon picking the car. After returning the car my credit card was charged with no explanation what so ever. Sent several emails to get a replay that the amount is for child seat and a road toll. 5 days later again my card was charged the same amount as the road toll. So basically they let me pay twice, at least till today, still waiting for an adequate reply from their side.

Too bad too often Terrible experience renting a car in Avis Dubai, on several occasions. Was denied a car yesterday, told at the counter that I cannot use a valid driving license if my current residency is in a different country. On a previous occasion, had to wait hours for them to bring my car although it was pre-booked well in advance. I think its a UAE-Avis thing, better avoid them there. The service is great in many other locations. Istanbul airport branch is really good, for example.

Absolutely horrendous experience Absolutely horrendous experience. After almost a two hour delay in receiving the car, I received it in a very bad state. Carpets were filthy! and full of stains. After returning it, I was charges with AED 36.60 for 1 Salik CROSSING!!! when I ask their call centre for a breakdown, they tell me they do not have the information!! AVOID THEM LIKE THE PLAGUE

Prepare to be disappointed! Do you enjoy the thrill of being provided a car that hasn't been checked over for faults and issues. Ever wanted to pay top dollar rental prices for a car that still has coffee stains and snot rags from the previous customer? Do you feel good customer service is a waste of time? Then Avis is the rental car company for you! Never have I been so disappointed in myself to assume that such a big name in the rental car market would provide exceptional service across the world. It seems the one in Dubai makes up it's own rules and now I'm locked in for a year long contract with a company that just doesn't care to provide a good service or offer its customers safety and piece of mind.

I got fined AED 1800 because Avis did not insure and register their car. I have a lease car from Avis that was in an accident and needed repair. They gave me a replacement vehicle. Last week I was pulled over by the police because the registration and insurance had expired and I was fined AED 1800 and 2 black points. So far Avis have not taken any action and do not respond to my attempts to contact them about this matter. This is just one example of the extremely poor customer service I have experienced with them. Avoid at all costs.