Horrific Post Rental Experience I rented a car from Dubai airport and had to use a debit card for the security deposit due to an issue with my credit cards. According to the contract, funds were to be refunded in 45 days; it has now been 70 days! No one answers the phone, 1 of 6 e-mails is responded to with 'we will send this to finance for review'. Customer service is non-existent, plenty of better options to choose from. And, when the initial inspection takes place and the guy says don't worry about that little scratch we don't count that, worry about it. Luckily I took pictures when I received the car as they tried to charge me for it when I returned the car. Scammers from all perspectives.

Avis UAE: total disaster pick -up: dirty car; no child seat available despite confirmed/booked drop-off: tried to over charge; AUH no signs to guide to parking lot; credit card block not released after number of weeks

Too bad too often Terrible experience renting a car in Avis Dubai, on several occasions. Was denied a car yesterday, told at the counter that I cannot use a valid driving license if my current residency is in a different country. On a previous occasion, had to wait hours for them to bring my car although it was pre-booked well in advance. I think its a UAE-Avis thing, better avoid them there. The service is great in many other locations. Istanbul airport branch is really good, for example.

I have been charged for a full tank of… I have been charged for a full tank of gas even though I returned the car with a full tank. Despite my email of dissatisfaction and the check out report, I received no response or any modification to my invoice. I do not recommend Avis to anyone. Regards. Michaël

I got fined AED 1800 because Avis did not insure and register their car. I have a lease car from Avis that was in an accident and needed repair. They gave me a replacement vehicle. Last week I was pulled over by the police because the registration and insurance had expired and I was fined AED 1800 and 2 black points. So far Avis have not taken any action and do not respond to my attempts to contact them about this matter. This is just one example of the extremely poor customer service I have experienced with them. Avoid at all costs.