AVOID - Chinese company with a fake UK address For everyone who is being fooled,as by miself, with their web page reviews(I left this exactly review there but gues what? Was removed!), this is my nightmare experience: I ordered and paid in full by card, a "Himiway Big Dog" bicycle, on 22/03/2024. The website says it is in stock and will take 3 to 4 days to process the order and they will send me a delivery tracking number within 5 days of the purchase. Since that day, I sent many emails requesting a confirmation of the shipment date, and the tracking number, but only on 03/04/2024 they said it was scheduled to ship on 05/04/2024, but Today is 09/04/2024 and they still not shipped my bike, and they stopped replying my emails. Every email exchanged is another pain in the a**, I've been treated as an idiot. This is by far, the worst experience after sale I ever had after buying something so expensive as this one. They really don't care about you after getting your money. Simply don't trust them, they will deceive you with inconclusive emails and never provide a simple straight answer. I am really scared to request a refund because it will probably take months of useless emails, and an empty account and without a bike. I'm literaly furious and on fumes here. If you want to shorten your life, with anger and anguish, go ahead and buy at your own risk and at your own regret, just never say you wasn't advised. Don't think it will not happen to you, because IT WILL.

Works on the tough trails I've just ridden my new Cruiser on some trails I cannot clean on my MTB. It did everything with ease. I think there need be more online videos showing this type riding. I think there are other bike options that might be lighter or with better suspension or with better power delivery, but The Cruiser is less than half their price. One note on its battery life: I rode all morning, adding ever-more additional difficult trails because of the bike's efficiency. After all this, my battery indicator had only reduced from 5 bars to 4 and the recharge was done in just a few hours before bedtime. This is really practical and fun and I'm afraid my main MTB is going to stay in the garage.

I got my step-thru in 2020 and have… I got my step-thru in 2020 and have currently logged over 5000 miles on my bike. I had to reach out once for a warranty claim and the customer service was amazing and quick about getting back to me. I looked for a solid three months at different companies that make electric bikes and after all my research I knew Himiway was the best option. I plan to get a new Ebike soon and will definitely be ordering from Himiway.

never buy from this company. never buy from this company. i bought a himiway cobra, all is well but she is sevearly underpowered, rated output roughly 100 watts where a 200 to 250 watt power would have been the law in my country, noted the bike comes in 45kg's of weight, so after a months worth of tugging and asking for help they finally agree to send me unlocked controller and screen (238 euro that i payed it was not free) to get the bike to finnaly be driven as it should be, but that took treaths of taking legal action. Then you buy a zebra tail light and a rear rack as then the zebra tail light can be mounted to the cobra..rear rack 99 euro, taillight 55 euro...and then they send a 2 euro battery operated taillight..( 3 weeks delivery time your waiting on) after 2 attempts to get their attencion on the subject and again treaths of taking legal action they respond and send ove the correct taillight.. wow again 3 weeks so in total that took 8 weeks to get a taillight. now the fenders are finnaly available so steering wheel bar and fenders ordered them both, the bar gets send over and 99 euro fenders... gone not in the " envelope" wait aren't those fender 26 inch 4.8 inch wide.. the do not fit into an envelope... no reaction from customer service nowhere to get my money back ... i can only now take legal actions to get this company to respond and either send the correct items or pay my money back.... learn from my mistakes..the bikes looks awesome, they are decently priced, and do not drive bad, just never in the eu region buy these bikes, himiway has no clue nor idea what the hek they are doing in the eu, no clue how to actually use the laws in the eu to their advantage, not to mention the attempts to keep stealing money from people that order the items on their website is just blatently showing how brazen and ill informed himiway is in europe. and you can think " it will not happen to me" just like i did... well here we are..... himiway the worst bike brand, costumer service and company i as custom bicycle builder have ever dealth with....

I have a few bikes from Himiway I have a few bikes from Himiway. Cruiser step thru and zebra step thru. Bikes are strong. Recently I needed replacement controller but because some regulations, they had to tune the power down. Leo and his team always seem to respond very quickly and is helping me to figure out a solution.