Stay away from this company: still waiting for refund! Website was showing delivery within 2 weeks when I placed my order. After two weeks, I asked for news. I was told it would be late by 1 month. 1 month later, I asked again and was told delivery would come within 3-4 weeks. I lost trust and therefore cancelled my order. According to their sales and conditions, this should have been no issue… unfortunately, customer service suddenly stopped replying to my emails and sent the bike to force me to keep my order. After many emails confirming I would not change my mind and asking for my money back, they informed me that they wait for bike return to reimburse me. 4 weeks later, I still wait for my refund whereas the transporter confirmed the bike had been returned to them. Stay away from this company: customer service is very bad, and so far they are dangerously close to be a fraude! If you have issues, you can use the PayPal purchase protection, though I still wait for their feedback. Note that Himiway will try to ask many times to cancel this procedure, don’t !

Himiway Escape Pro e-bike So glad I… Himiway Escape Pro e-bike So glad I bought this Himiway Bike. I did buy this bike after a very painful research on all electric bikes on the market. I will tell you why I chose Himiway, and I do not work for Himiway just a happy customer. Reasons 1 when I looked at all the different brands of bikes I would go to the accessories page to see if you could buy parts. Most of the brands had accessories but were out of stock and were being shipped in from another country with only an estimate of arrival. I needed extra racks etc. seemed to have replacement parts in stock and ready to ship. 2 not all companies had the more Mop head-style bike with a comfortable seat. I'm a senior and like a more comfortable ride. 3 Himiway was very reasonably priced and I emailed the company asking if the bike was in stock and ready to ship, The quick answer was YES! Arrived on time and now have 500 miles and ZERO problems. I just like to give credit is due, also would write if I had problems. Dennis

I got my step-thru in 2020 and have… I got my step-thru in 2020 and have currently logged over 5000 miles on my bike. I had to reach out once for a warranty claim and the customer service was amazing and quick about getting back to me. I looked for a solid three months at different companies that make electric bikes and after all my research I knew Himiway was the best option. I plan to get a new Ebike soon and will definitely be ordering from Himiway.

I have a few bikes from Himiway I have a few bikes from Himiway. Cruiser step thru and zebra step thru. Bikes are strong. Recently I needed replacement controller but because some regulations, they had to tune the power down. Leo and his team always seem to respond very quickly and is helping me to figure out a solution.

No issues with bike at all No issues with bike at all The support helped twice quickly and to my satisfaction I am not mechanical and they talked me through the rough spots Bike is reliable and fun to ride Highly recommend