I got my step-thru in 2020 and have… I got my step-thru in 2020 and have currently logged over 5000 miles on my bike. I had to reach out once for a warranty claim and the customer service was amazing and quick about getting back to me. I looked for a solid three months at different companies that make electric bikes and after all my research I knew Himiway was the best option. I plan to get a new Ebike soon and will definitely be ordering from Himiway.

Honors their warranty! My Himiway Zebra started making a noise and vibrations from the motor. I contacted support and they had a new motor to me in a week and I was back in the saddle again. I so appreciate the good service and feel good about my purchase. So many Ebike companies don’t warranty their products well, we’ve all heard the stories. Well, I can tell you, you’re safe with Himiway from my experience.

Works on the tough trails I've just ridden my new Cruiser on some trails I cannot clean on my MTB. It did everything with ease. I think there need be more online videos showing this type riding. I think there are other bike options that might be lighter or with better suspension or with better power delivery, but The Cruiser is less than half their price. One note on its battery life: I rode all morning, adding ever-more additional difficult trails because of the bike's efficiency. After all this, my battery indicator had only reduced from 5 bars to 4 and the recharge was done in just a few hours before bedtime. This is really practical and fun and I'm afraid my main MTB is going to stay in the garage.

This is the worst company I’ve ever… This is the worst company I’ve ever dealt with in my life

Bikes are great Bikes are great. Warranty service is good, but you wait forever for your parts and they charge for shipping.