Honors their warranty! My Himiway Zebra started making a noise and vibrations from the motor. I contacted support and they had a new motor to me in a week and I was back in the saddle again. I so appreciate the good service and feel good about my purchase. So many Ebike companies don’t warranty their products well, we’ve all heard the stories. Well, I can tell you, you’re safe with Himiway from my experience.

Bikes are great Bikes are great. Warranty service is good, but you wait forever for your parts and they charge for shipping.

Works on the tough trails I've just ridden my new Cruiser on some trails I cannot clean on my MTB. It did everything with ease. I think there need be more online videos showing this type riding. I think there are other bike options that might be lighter or with better suspension or with better power delivery, but The Cruiser is less than half their price. One note on its battery life: I rode all morning, adding ever-more additional difficult trails because of the bike's efficiency. After all this, my battery indicator had only reduced from 5 bars to 4 and the recharge was done in just a few hours before bedtime. This is really practical and fun and I'm afraid my main MTB is going to stay in the garage.

No issues with bike at all No issues with bike at all The support helped twice quickly and to my satisfaction I am not mechanical and they talked me through the rough spots Bike is reliable and fun to ride Highly recommend

Himiway ebikes owner staisfied with follow-up service We own several Himiway ebikes and we absolutely love them. Comfortable, durable with good range. We had a challenge with our last order and they made it right.