I purchased an Eagle one scooter from… varlascooter.com ****update***** I just noticed that someone left a 5 star rating that is not a personal experience but clearly an attempt from varla to increase their pitiful score. I would expect more of these fake reviews because none of their reviews are good! Original review: I purchased an Eagle one scooter from them and received it within 2 weeks. It worked out of the box but then the front motor broke. I contacted varla via email and received a link on how to take apart the scooter and switch a couple of wires to do a self diagnosis. I did what I was asked and told them the motor was still broke. They would send me a new motor if I paid for shipping from china. WHAT???? This began a back and forth email chain resulting in my decision to return the scooter. With each request they would not comply but offer me free items to prevent the return. I ended up filing a claim with my credit card company. After a month of telling varla I wanted a return and refund they finally complied. This must have been after 20+ emails. I found out they are not a manufacturer but buy their scooters off site similar to wish and then make a modification and put their name on the scooter. The USA address is not valid and neither is their customer service phone number. Stay away from Varla! The Facebook varla group is rife with horror stories

Not what is promised on the website They promised I would get 2 chargers, I didn't. With one charger it takes 9 hrs to charge. The website states that the scooter goes 40 mph, it doesn't. I emailed and called the support, they said that the scooter doesn't really go 40 mph only 35, so they lied on the website. When I asked about a refund, I received no reply. Don't waste your money on this. It's not as promised and for $1700.00 I should get exactly what they promised.

Despite all the bad reviews Varla is a. . . Varla Scooter stands out as a beacon of excellence in the electric scooter industry. Over the years, the company has consistently demonstrated its dedication to producing high-quality, durable, and reliable scooters that cater to the diverse needs of its users. Innovative Design: Varla's range of products showcases cutting-edge design which not only prioritizes aesthetics but also user comfort and safety. Their ergonomic designs ensure that riders have a pleasant experience every time they take a ride. Sustainability Commitment: As a forward-thinking company, Varla Scooter is committed to eco-friendly solutions. By providing electric scooters, the company promotes sustainable transportation methods that are both efficient and reduce the carbon footprint. Customer-Centric Approach: Varla Scooter understands that the customer is at the heart of its operations. Their responsive customer service team, user-friendly website, and transparent policies underscore their commitment to customer satisfaction. Safety First: Varla Scooter places a paramount emphasis on safety. Their products undergo rigorous safety tests, ensuring that they meet and often exceed

Battery problem Helloo there, I bought a Varla Pegasus from Eu Varla website and the battery came faulty, it can only charge up to 52 V that lead to only half the autonomy it said it has. I tried to contact varla customer service and they answered me the first time very quickly, and asked for more information like serial number and order number because they didnt have it recorded with my email for some reason because i paid with paypal and that has the email. I andwered the email right away and now its been 1 week and 0 response from them apart from the first email. I would like a new battery atleast to replace.

Don’t buy their scooters ! Don’t buy their scooters. They do NOT deliver what they promise. They are difficult to stear and they only go 1/3 of the distance of what they write. They sent me the wrong model and it took over 2 months to get the right one. But now already after 2 full trips of fully charged scooter I only could drive 35 km. I contacted them and they only give you poor excuses. DONT buy their scooters !