Worthless warranty ripoff I had a repair done by repair smith 08/27/2022. I had an issue with the cooling system that needed repair. Today I had the exact same message pop up on my car so I called them to honor the warranty . First I was told the warranty does not apply because the last visit was listed as a cooling system diagnosis. I told the "customer service" person NO he did a repair that is how they titled it and to read the notes. Second I was told yes the warranty did apply but there was a service fee to send someone out that amazingly was the exact total repair Smith charged for the initial repair. The warranty is worthless and they try to rip you off if you dare try to use it

Low quality work and worse customer service They were available quickly for a diagnostic but did not do a thorough job on diagnosing the root problem. 1 week after "fixing" my AC issue, the problem returned. After contacting customer support to look into it, I've been totally ghosted. I wouldn't recommend using these guys--yikes!

Inconvenient and unreliable Inconvenient and unreliable. Scheduled appointment made well in advanced was changed last minute (changed same day) via text message by company with no option other than a number to call to "talk to" a representative. Which ofcoarse means being placed on hold multiple times. This was for a safety recall.The company also has a policy of charging a customer 50$ if they cancel within 24hrs... this should be a two way street I will not be using this company or recommending

ZERO STARS all their reviews are… ZERO STARS all their reviews are manipulated. No way the 4.9 on Google is real. MY Mercedes was throwing a couple misfiring codes so I scheduled a sparkplug replacements along with a coil A replacement. Given I own a Mercedes I gave them a call to make sure there tech were certified I was assured the were. Appointment day comes! The guy JOEL knew nothing about the car, had no idea where to start and and didn't even bring the right tools. He was at one point putting a part on upsidedown and in the process made my car worse! it's now throwing 5 codes vs the TWO I started with!!! Everything was recorded and documented before and during. Thank you Repair Smith! CRAP SERVICE!

Terrible experience with a terrible company Terrible terrible company. Had appointment for Christmas Eve from 2-4pm for a technician to replace my car battery so we could be with family on Christmas Day. Didn’t hear anything so I called at 4:30 to get an update. They told me they have to cancel and that there was nothing they could do. At that point, it was too late to find a replacement so we were unable to be with family on Christmas. Terrible customer service, very overpriced. I would recommend staying away from this awful company