DO NOT USE THEM The guy came out to do a diagnosis. This is covered by Silver Rock. He tells me that I can go back inside, which was weird. But I did because I was washing clothes. I get a diagnosis text that everything is good. I go out and the technician says the sensor has an issue. Nothing else. Recommended that I take it to the dealership. Cool. Then he says it’s $75.00. Silver Rock covers it. I pay it because I figured why would the technician lie??? I call Silver Rock and they state he misrepresented the conversation and I should not have been charged. They can’t even fix the dang issue either way! In short, so not use them. Only god knows how many ppl he has been charging. Always check first. Now I’m trying to get my money back from THEM. Silver Rock should not have to reimburse me for the incompetence of REPAIR SMITH. Do not use them.

Terrible experience with a terrible company Terrible terrible company. Had appointment for Christmas Eve from 2-4pm for a technician to replace my car battery so we could be with family on Christmas Day. Didn’t hear anything so I called at 4:30 to get an update. They told me they have to cancel and that there was nothing they could do. At that point, it was too late to find a replacement so we were unable to be with family on Christmas. Terrible customer service, very overpriced. I would recommend staying away from this awful company

Worthless warranty ripoff I had a repair done by repair smith 08/27/2022. I had an issue with the cooling system that needed repair. Today I had the exact same message pop up on my car so I called them to honor the warranty . First I was told the warranty does not apply because the last visit was listed as a cooling system diagnosis. I told the "customer service" person NO he did a repair that is how they titled it and to read the notes. Second I was told yes the warranty did apply but there was a service fee to send someone out that amazingly was the exact total repair Smith charged for the initial repair. The warranty is worthless and they try to rip you off if you dare try to use it

Inconvenient and unreliable Inconvenient and unreliable. Scheduled appointment made well in advanced was changed last minute (changed same day) via text message by company with no option other than a number to call to "talk to" a representative. Which ofcoarse means being placed on hold multiple times. This was for a safety recall.The company also has a policy of charging a customer 50$ if they cancel within 24hrs... this should be a two way street I will not be using this company or recommending

Fixed My Issue I was reluctant, as many are, to trust a mechanic who shows up to your place. But, I was kinda stuck because I didn’t really know what was wrong and didn’t want my car just sitting at a shop, waiting to get a diagnosis. So, I made my appointment and waited. Dylan was prompt and professional! We discussed my options because my coolant system has basically shut down. He evaluated the situation and we decided to move forward with him doing the work needed. The downside was scheduling another appointment, but I had to finance it through “AFFIRM”, which was easy and handled through the APP. I requested Dylan to do the work when I scheduled my next appointment. Again, he was Prompt and Professional! He went right to work while I went back inside the A/C and enjoyed my coffee. My car was fixed and I had peace of mind knowing that he would be called back out if it fails because of their 12 month warranty. I’m hoping that I don’t have any more issues, but I know who to call if I do!