ONE STAR IS TOO MANY FOR THIS COMPANY one star is too many for this company. PLEASE READ THE REVIEWS ON HERE, I WOULD RECOMMEND NOT DEAL WITH THIS COMPANY. THE WORST CUSTOMER SERVICE ON THE INTERNET.

Bad product and so poor customer service I bought the bike on 20.03.2023 and comes with a front wheel out of alignment and the brake pads being in touch with the brake disk. The seller sent me back a link to do the adjustments by myself. Now I have an electric issue: the problem that I have is the rear light more exactly. When I turn the display on, the rear light is staying on with no pressing the break . When I press the brakes the rear light becomes brighter as normal but is not switching off when I release the brakes. I've sent the email to the seller to report the problem but doesn't respond. Even the phone number provided doesn't exist. Stay away by this seller. I thought it is serious brand but I've got trapped.

Poor customer support and doesn't last long Had the G-Force T-42 for around 8 weeks until it ran into an 'error 05' that prevents the pedal assist and throttle from working (essentially making it a normal bike). I tried calling the customer service, never got 1 response (the number is just there for show) and e-mailing was also a horrible experience. It seems they really go out of their way to avoid interacting with you. Would heavily recommend to avoid purchasing any bikes from them.

Purchased a ZM e-bike then realized… Purchased a ZM e-bike then realized seat height was not correct for me. Tried contacting them by calling phone number on their web page and no luck. Immediately sent e-mail to customer support to cancel order and was told the following day it was shipped, it was not. Received ZM bike today May 3rd 2023 and requested a refund and was told that there would be a 25% restocking fee and that I would have to pay for shipping. Their web site clearly states FREE RETURNS within 14 days of distribution. Buyer beware this company is not honest, will not honor their RETURN POLICY. Customer service is horrible.

I bought a bike about 2 months ago ,I… I bought a bike about 2 months ago ,I paid to get it set up. Currently having battery issues .G forces customer service is non existent,and please don't try to call customer service I've called hundreds of times they have yet to pick up. To keep it short it has been a nightmare buying this bike please please don't buy a bike from them u will regret it the minute something goes wrong with the bike I guarantee you.