Paid for overnight shipping...didn't… Paid for overnight shipping...didn't ship for 8 days. And these were add on parts, not a full lift. Trying to communicate thru their email support is comical at best. They will close out the ticket without providing any information. Calling tech support is like playing "hot potato" with reps passing the buck. Note to whoever runs this place...fire everyone and start over with customer support. Epic fail in that department.

Worst customer service ive ever had Worst customer service ive ever had. Sent me wrong parts twice. Cant get any information correct or provide accurite details for their own products. If you buy something from them you will have no chance of getting parts later. Choose a different company for your lifting needs.

Tech support dept is the worse i have… Tech support dept is the worse i have ever had. I will not buy a product supported by this company.

Great lift that I would absolutely buy again! Wanted the HD-9XW for extra height, but ended up buying the HD-9, due to being installed into attached garage with limited height. Needed to raise garage door a bit to fit. Had to get creative for delivery and have the lift shipped to friend’s property with a forklift accessible, then trailer to the house, and used an engine hoist to remove from trailer. Install went pretty smooth, but watch that you route the cables properly for the secondary cable slack safety locks (I initially routed them wrong, causing the secondary safety locks to remain engaged, and caused a bit of extra work to correct). Over all, a great lift that I would absolutely buy again!

The most terrible customer service I… The most terrible customer service I have ever experienced in my life!!! After buying over $30,000 worth of equipment, I can absolutely zero customer service. The $8000 air compressor machine I purchased stopped working after only a couple of months (still under manufacturer warranty). For three months now I have been calling them five times a day to either repair or replace the machine and cannot get anyone to help me. Save your time and money and buy elsewhere!!