Their customer service cmmunication is awful Their customer service cmmunication is awful. My first time importing from overseas and it's very difficult getting answers for things I don't understand. Trying to search their site is very difficult as well and constantly give not found messages. Even logging in is difficult. If you go to clear it .com, there's no place to sign in just sign up, and they don't have an app. I ended up finding a independent customs broker because it was so aggravating through this platform. At least I get my questions answered right away and and explained.

I was very appreciative with how quick… I was very appreciative with how quick and responsive everyone was with my customs entry. This was my first time clearing an inbound Ocean shipment and Clearit USA was amazing. I will use them again.

Clearit saved our shipment. I went online at the last minute when i… I went online at the last minute when i was informed of the problem and clicked on the clearit website. We were already Late submitting the ISF. As first time importers we did not know what was needed and we did not do this on time. I uploaded all the information i had and received very prompt notifications that more information was needed and what i needed to do and so i did it and Clearit submitted the ISF and helped us get our shipment transferred from the ship that came from Morrocco and landed in New Jersey to the ship that is headed here to Long Beach. I am very pleased with Clearit

As a first-time private individual cross board shipment As a first-time, private individual, many of the terms used in the online document requests are unfamiliar. Plus, one has to provide tax ID numbers and power of attorney. So, high risk identity information, plus the unfamiliar terms for shipping documents make the process scary. The potential for errors is high, along with costs and time delay. There was no information to guide first time users. In the end, my shipment arrived as expected.

Perfect! First time importing equipment from overseas. We had completely overlooked the need to get the item cleared by Customs until it had arrived. Clearit made the process super simple and very fast. The only thing that would have made this better would have been a 10-minute introductory call with someone who could answer our initial questions and help guide us. I mean, ultimately, we ended up with our clearance in under 3 hours, but it still would have made that initial wait far less stressful to be able to speak with someone.