Great Quality and Service We bought two sets of sliding doors for some closets in our Santa Fe home. Although there were some hiccups along the way, including some serious shipping damage, Mabell and the team at Glass-Doors were very supportive and took care of the issues as efficiently as possible. It was worth it,. The doors are high quality and look great. Even our contractor was impressed by the construction and quality.

Like others, had a horrible experience. Wouldn't return. Like others you see here, I can't recommend doing business with this company. They also took our money, shipped a door that was supposedly shattered in shipping and then it took many days to get a response. In the interim, we disputed with charge with our credit card company and I later regretted letting that lapse as they later claimed they never go the money back from the bank after agreeing to a refund. We are 7 months on now and my next recourse after posting this review here and at Google is to seek redress in small claims court. Terrible communication, follow through, and bad compnay to do business with.

Great door; not so great delivery Real happy with the door. Super high quality. Dimensions perfect. Customer service rep easy to work with. My only complaint is the delivery service they used (Estes), taking a month to get here, sitting at ports for days at a time, scheduling a Saturday delivery that didn't come, losing all track of the order, then finding it after we'd begun a refund request. Then after the delivery was made, we received two more calls about a pending delivery. Again, no complaints with Otto & Sohn. Happy with the end result – the journey notwithstanding.

BEWARE This is by far the WORST buying… BEWARE This is by far the WORST buying experience I have ever had. I have built and renovated multiple homes, have worked with dozens of companies. Ordered a glass door. It took super long to ship. Arrived in good shape. When my installer installed it (professional), they noticed the bore holes to slide the door did not match the website description. This was noticed after it was hung - sometimes things like this aren’t noticed until worked on. Totally common. I tried to contact the company for a solution. They refuse to work out anything, are harassing and aggressive in their communications, and refuse to take ownership for their product issue. TOTAL LACK OF INTEGRITY. There is no way this company will stay in business with operating principles and personnel like this.

Glass door shattered with first used Customer service was horrible. Told us to expect doors in a month and didn't deliver until after 3 months. The doors were thinner than expected and after install (professionally) in our newly built adu the glass were shattered after first use injuring our family. This is the first time I have ever seen a glass door shattered and it was a traumatic experience. I cannot vouch for the quality of these doors.