I like that 1Password has a support… I like that 1Password has a support system. 1Password is not intuitively obvious to the lay person. Unless someone is logged into me and I do a screen share, it's hard to apply the instructions. Some of the sites I've tried to apply to 1Password just don't work and others work beautifully. I will continue to work through the nuances. Thanks.

I am a new customer converting from another password manager I am a new customer converting from LastPass. My onboarding experience has been phenomenal. I have received support and answers to all my questions as well as suggestions to submit the invoice to my previous password management tool in order to received a discount on 1Password. The conversion experience has been good, and easy to do with their tools and instructions. I am in day three and I am enjoying 1Password more already. The positive customer experience has been a bonus. I am very happy with this change at this time.

Great customer care Great customer care. Rather cheap app to protect your passwords. Been using this for years. I haven’t had single negative experience.

Something Small Turned Into Unexpected $$$ I requested something basic, but got more than I needed and saved some money in the process! You can't beat that! The customer service over email was full of personality and just very friendly overall, it didn't feel like I was talking to a robot or a person that's anonymous.

Amazing Customer Service I've been a happy individual user of 1Password for the last 4 years (I LOVE only having to remember one password!) - but I'm especially impressed with the customer service when I wanted to upgrade to a Family plan. Within minutes of submitting the online form, I was connected with Melanie via email, who walked me through what I needed to do to upgrade, as I was originally subscribed through the Apple app store. Once I did my part, again within minutes everything was taken care of on the 1Password side, and I even got an account credit for the small remainder of my app store purchase. Thank you for the wonderful, and speedy, help!