Very Helpful, Concise & Courteous Customer Service We really appreciated the prompt response to our login issue. We were unable to do so from our desktop yet our mobile device was fine. It turned out that the secret key provided by the regular login didn't match the one that we had as part of our recovery package. Once this was changed the issue disappeared. Both Ixquel & Clarinda were very helpful, concise and courteous with their responses in clearing this up.

Excellent customer service I recently downloaded 1Password to add more security to my accounts. I had some questions while getting started with 1Password and reached out to their Customer Service. Both Julia and Jermaine were very friendly and thorough when sharing step-by-step instructions for the questions I had. Thank you!

I am a new customer converting from another password manager I am a new customer converting from LastPass. My onboarding experience has been phenomenal. I have received support and answers to all my questions as well as suggestions to submit the invoice to my previous password management tool in order to received a discount on 1Password. The conversion experience has been good, and easy to do with their tools and instructions. I am in day three and I am enjoying 1Password more already. The positive customer experience has been a bonus. I am very happy with this change at this time.

Excellent service! It's not easy to get started with 1password, and I've encountered two glitches. I contacted customer support twice, and the very next day I had an answer with instructions on how to find my way around. Excellent customer service from 1password.

Amazing Customer Service I've been a happy individual user of 1Password for the last 4 years (I LOVE only having to remember one password!) - but I'm especially impressed with the customer service when I wanted to upgrade to a Family plan. Within minutes of submitting the online form, I was connected with Melanie via email, who walked me through what I needed to do to upgrade, as I was originally subscribed through the Apple app store. Once I did my part, again within minutes everything was taken care of on the 1Password side, and I even got an account credit for the small remainder of my app store purchase. Thank you for the wonderful, and speedy, help!