Amazing Customer Service I've been a happy individual user of 1Password for the last 4 years (I LOVE only having to remember one password!) - but I'm especially impressed with the customer service when I wanted to upgrade to a Family plan. Within minutes of submitting the online form, I was connected with Melanie via email, who walked me through what I needed to do to upgrade, as I was originally subscribed through the Apple app store. Once I did my part, again within minutes everything was taken care of on the 1Password side, and I even got an account credit for the small remainder of my app store purchase. Thank you for the wonderful, and speedy, help!

I like that 1Password has a support… I like that 1Password has a support system. 1Password is not intuitively obvious to the lay person. Unless someone is logged into me and I do a screen share, it's hard to apply the instructions. Some of the sites I've tried to apply to 1Password just don't work and others work beautifully. I will continue to work through the nuances. Thanks.

The support convinced me! I watched a lot of tests and YouTube videos and was impressed by the user-friendly interface and, last but not least, the great support. When I registered for the free 14-day trial period, I made a mistake and used the wrong link, which meant that the previously displayed discount was not deducted. It was not possible to change this afterwards, as the e-mail address and account had already been created. I then contacted the support team, who were able to help me very quickly and easily. The response time of the support team is exemplary.

Very Helpful, Concise & Courteous Customer Service We really appreciated the prompt response to our login issue. We were unable to do so from our desktop yet our mobile device was fine. It turned out that the secret key provided by the regular login didn't match the one that we had as part of our recovery package. Once this was changed the issue disappeared. Both Ixquel & Clarinda were very helpful, concise and courteous with their responses in clearing this up.

Excellent customer service I recently downloaded 1Password to add more security to my accounts. I had some questions while getting started with 1Password and reached out to their Customer Service. Both Julia and Jermaine were very friendly and thorough when sharing step-by-step instructions for the questions I had. Thank you!