The two gentlemen were great The two gentlemen were great and so helpful to this old lady. Especially Kyle who worked long and hard to get the program that I had paid for but could not get downloaded on my computer.

great support positive: they totaly resolved the issue. Communication was very good.Technicians were very knowledgeable,they reached out to make sure I was doing my part to resolve the issue. Net result they resolved the issue and my PC works faster than before. only negative: When new tehnicians took over sometimes they were not familiar with the issue or the history

Easy to use The were able to get in and handle the problem without the potential frustrations of trying to follow instructions over the phone. The main issue and a secondary issue were both resolved in a reasonable amount of time.

So far so good So far so good. Only criticism is that I had to speak to a number of people before issue was resolved. In addition, one person told me I could walk away from computer and he would call me when done. He did not. I looked at computer and saw that he had signed out. Unacceptable!

Solved problem efficiently and quickly Title tells it all. In all fairness, however I did find the technician's accent difficult for these 93 year old ears to understand and the telephone audio was somewhat broken up. Things probably took a little longer to accomplish because of repeated questions of requests for my inputs. Final outcome however was five star.