Tony Tony, I realize it’s not his real name was extremely patient and dealing with my issue to add my wife’s computer to my family subscription. Thank you, Tony

The techies were very knowledgable. The techies were very knowledgable. My only complaint was that it took so long to clean up the problem. Part of that was my fault because I am elderly and hard of hearing and slow.

So far so good So far so good. Only criticism is that I had to speak to a number of people before issue was resolved. In addition, one person told me I could walk away from computer and he would call me when done. He did not. I looked at computer and saw that he had signed out. Unacceptable!

great support positive: they totaly resolved the issue. Communication was very good.Technicians were very knowledgeable,they reached out to make sure I was doing my part to resolve the issue. Net result they resolved the issue and my PC works faster than before. only negative: When new tehnicians took over sometimes they were not familiar with the issue or the history

They explained why I was having issues… They explained why I was having issues with my psd photos. I should have asked how to convert my photos after editing on Photoshop