great support positive: they totaly resolved the issue. Communication was very good.Technicians were very knowledgeable,they reached out to make sure I was doing my part to resolve the issue. Net result they resolved the issue and my PC works faster than before. only negative: When new tehnicians took over sometimes they were not familiar with the issue or the history

They explained why I was having issues… They explained why I was having issues with my psd photos. I should have asked how to convert my photos after editing on Photoshop

The people I dealt with were helpful… The people I dealt with were helpful and patient: Tony, Thomas, David and Roy Please remind them that when signing people up for 6 months service that that service will renew at 6 months! Had to deal with paypal with that. Otherwise, the computer is fixed. If I have problems with this older computer I will contact you again!

hackers make money for microsoft I am very ignorant of computers and cause most of my own problems. Beyond that a hacker was stealing my information. Your men, Isaac and Roy were patient, courteous and thoroughly professional. Plus they had to deal with my old age and hearing deficit.

Solved problem efficiently and quickly Title tells it all. In all fairness, however I did find the technician's accent difficult for these 93 year old ears to understand and the telephone audio was somewhat broken up. Things probably took a little longer to accomplish because of repeated questions of requests for my inputs. Final outcome however was five star.