I appreciate the way they keep the… I appreciate the way they keep the customers updated throughout the entire process. My WD external hard drive crashed just before I was going to back it up. I plugged it into the computer but it wouldn’t turn on. PITS Data Recovery came to my rescue when I thought I had lost priceless personal/family pictures and videos. I called in and they sent me a shipping label free to send my device to their lab. They contacted me a few days later to inform me about the damage level and the cost of the recovery. Alfie was friendly and knowledgeable, always answering each and every question I had. Thank you so much for your help!

The folks at PITS did a fabulous job… The folks at PITS did a fabulous job and retrieved a decade’s worth of priceless family photos I had stored on an external hard drive that failed. I was unable to fix this myself and the local computer repair shop was uninterested. PITS to the rescue. Excellent work and a fine system for dealing with the customer. PITS is not cheap, but if you have data you must have back, who’s to say what you should pay? I was ecstatic to get my photos back. I wholeheartedly recommend PITS.

Very patient Very patient, friendly, and professional customer service. Options were clearly explained during the initial call, and I was kept informed throughout the whole recovery process. Very pleased and relieved that PITS was able to recover data from my daughter's laptop. So if I need data retrieval from any device, the PITS team will be the ones I will call. I have complete confidence in their service. Thank you!

Friendly, patient and helpful customer service I can't tell you how grateful our family is for your service. Seeing all the pictures and videos of our family as they grew reminded us of the faithful goodness of God in our lives over the years. Few, perhaps, would call the recovery inexpensive, but the value to us far outweighed the cost. Also, I very much appreciated your customer service. It was clear, kind, informative and patient. I would quickly recommend you to others -- and probably will. Thanks again, Chris Knobloch

Great experience! Great experience! Had two hard drives one was a computer tower. Too damaged to get anything off! Second was my western digital hard drive that just stoped working. They were able to get everything recovered very happy as many items were not replaceable as they are my kids baby pictures!! A little expensive but gave me a discount and understood was on a budget. Very helpful! Great customer service!