Very patient Very patient, friendly, and professional customer service. Options were clearly explained during the initial call, and I was kept informed throughout the whole recovery process. Very pleased and relieved that PITS was able to recover data from my daughter's laptop. So if I need data retrieval from any device, the PITS team will be the ones I will call. I have complete confidence in their service. Thank you!

Zak the Manager is fantastic ! As a NYer, I had a great experience recovering my hard drive data @ Pits Brooklyn office . A huge thanks to Zak the manager & staff addressing the issue & get it done in 24 hrs ! Everything was professional & Zak followed up to make sure everything is working . If you are in technical trouble contact them & discuss your issue.they are fast & accurate! Thank you Zak & pits global

Worse than I thought four months ago After being VERY clear about how much I could afford, I was charged 3 times the amount I had saved up. I am not claiming I didn't know what I would be chargef, but after losing my husband and all of our photos of our life together I foolishly agreed to an amount much higher than I could afford. I will never use them again and their response to my review cements that FIRMLY in my mind. And now, I learn that a)less than half of my terrabyte drive was actually recovered and b)the drive they sent with my "recovered files" has a virus or something and no longer works and crashes Windows every time I try to get my files.

A great experience I found everyone at PITS from their customer reps to the engineers to be very professional, resourceful and responsible. I had two video c-fast cards from a corporate production shoot that were corrupted and I wasn't sure if they would be able to recover the video files with their metadata intact. They figured it out and spent quite a while reformatting the files for me until they were perfect. They were also always easy to reach on the phone and very responsive. Nothing but good things to say.

PITS Recovers Patient Notes I tasked PITS with recovering patient notes for my psychotherapist girlfriend that were essential to her practice. In the process of upgrading to Big Sur OS, the installer froze because of lack of hard drive space, so she couldn't access her files. PITS recovered all her data onto an external drive. We were able to reinstall the Big Sur (after wiping the machine) and transfer all her files back to her now functional computer. Kudos to all at PITS for a job well done.