Very patient Very patient, friendly, and professional customer service. Options were clearly explained during the initial call, and I was kept informed throughout the whole recovery process. Very pleased and relieved that PITS was able to recover data from my daughter's laptop. So if I need data retrieval from any device, the PITS team will be the ones I will call. I have complete confidence in their service. Thank you!

Great experience! Great experience! Had two hard drives one was a computer tower. Too damaged to get anything off! Second was my western digital hard drive that just stoped working. They were able to get everything recovered very happy as many items were not replaceable as they are my kids baby pictures!! A little expensive but gave me a discount and understood was on a budget. Very helpful! Great customer service!

Highly recommended It was a decent experience, the communication was great, the speed of the fix was extraordinary (failed hard drive), and the negotiation of prices was even more so. The only reason why I’m giving this 4 stars is because of the file type that was downloaded. It says zip but it’s in a strange file that I had to use a raropener to get open, but I’m just gonna chalk that up as something that happens when you pull stuff out of a hard drive that failed or got corrupted.

Amazing service Amazing service. Very professional and courteous. Am not tech savvy but was treated with the utmost respect. The service I received was over and above my expectations. My data was no longer accessible; the flash drive was corrupted and I was in a panic; rest assure if anyone can retrieve the data "PITS" can. Trust worthy and dependable no gimmick. They provide a service with the utmost integrity and will do what they say. The cost was worth it; not just data retrieval but the the entire process and step by step communication. They will respond to all your questions. No hidden agenda. They deliver as promised.

These PITS Global guys are FANTASTIC These guys are great! Respond to questions very quickly. They offer a lot of options. They received my drive and fixed it so quickly. Provide all the instructions, free shipping, evaluation steps that allow you time to make your decision. I do wish there were lower cost options because I think my drive was in perfect condition, it was just locked making it an "easier" recovery, whereas they probably have to fix damaged/broken drives with much more precision. Can't put a cost on 500GB of 40 years of MEMORIES though right!!?!