Very satisfied Very satisfied ! Super fast delivery and very well packed ! I will by again !

Response time regarding shipment Artsy's response time regarding shipment, once offer was accepted, was fast. Artsy was able to arrange for the delivery to occur in a timely manner assuring the customer would be happy.

Inés in the Artsy Protection… Inés in the Artsy Protection department. I am floored by her level of service, professionalism, and follow-up. She kept at it until she achieved a good solution. Never tried to make me wrong. I always felt believed. Very efficient, no drama. Lovely. Her handling of the issue made a huge difference to me.

Second experience same as the first. Horribly! This is the second time, within a week, trying to buy a Shepard Fairey piece of art from AYNAC Gallery. Both times the 72 hour rule lapsed with no explanation. After the first lapse the product went right back onto the market for the same price. So I tried again to make the purchase, with the same results. Each time I received an email from Azusa stating that the gallery didn't respond and that she would note the account. As a consumer, how does noting the account help me? Do I have the amazing piece of are to hang in my home? How about actually contacting the gallery, via phone, rather than making a note. Then ask why the purchase was not honored. This should be followed up with establishing a way for the buyer complete the transaction with the gallery followed by delivery of product.

Great Customer Service! I made a mistake with ordering. Entirely on me -- it happens! But usually, that means being belittled, demeaned and/or at least getting the runaround so one wonders whether it's just better to lose the money and gain back the time and frustration spent. I am delighted to say Artsy *understood and helped me correct my mistake* efficiently and effectively and with zero judgement. Mistakes happen and it's nice to know we can quickly move on. I'll absolutely order again soon -- correctly this time!