Excellent Buying Experience on Artsy I enjoyed making my most recent purchase on Artsy. The website search function and variety of ways to sort is very good. Pricing and terms were very straightforward. The packaging was carefully done and the artwork arrived in a very timely manner

Response time regarding shipment Artsy's response time regarding shipment, once offer was accepted, was fast. Artsy was able to arrange for the delivery to occur in a timely manner assuring the customer would be happy.

Worst website EVER for customer AND gallery I advise to NEVER use Artsy as gallery or customer... You will pay way too much shipping costs as customer via Artsy, if you order direcly from a gallery you get way better prices or even for free!! Also, if you are a gallery, you have to pay every month for your account, but also need to pay a percentage to Artsy when you have a sale. That's what I call getting the best of both worlds ;)

Ordered two pieces without ever using… Ordered two pieces without ever using app. One gallery slow to respond. App was extremely helpful and responsive getting answers/solutions quickly. Highly recommend. Shipping secure. No issues J

Don't expect to be informed about what is happening Absolutely no communication about what was going on. We weren't even sure we had actually made the purchase and the piece would be sent to us. We finally had to track down the gallery where the piece was and reach out to them to find out if the purchase went through and where the piece was. We have purchased pieces from all over the world. This site by far gave us the least confidence.