Completely positive experience I was extremely satisfied with the person I spoke to for the kindness and helpfulness he showed towards me. As the owner of a small company I can confirm that I have rarely found such professional and knowledgeable people who give you all the information you need in just a few moments.

I ordered a painting and made payment… Scary experience I ordered a painting and made payment through wire transfer to Artsy about 10 days ago with order no. 299203112. So far I have not got any shipment confirmation yet. I almost think it is a scam. Reached out to artsy and gallery no solution. Art gallery said they did not receive fund , I wrote to artsy again, it became silent . It is anxious experience not positive at all! Can someone tell me this is not a scam? I spent thousands of dollars on an art piece , it turned out an awful experience. I hope artsy can follow up soon possible to get the shipment done .

Response time regarding shipment Artsy's response time regarding shipment, once offer was accepted, was fast. Artsy was able to arrange for the delivery to occur in a timely manner assuring the customer would be happy.

Artist profile removal A. Azusa really helped me out and made the process so easy for me, making a request on my behalf and monitoring it. I really appreciate how she was so willing to readily explain the reasons for the situation as while as providing thorough solutions.

My overall experience was great My experience of making an offer to accepting it was transparent and smooth. The gallery was great to work with, the exact item was just as described and arrived undamaged. Two things to keep in mind - one is that if there isn't a frame mentioned, it will likely only be the art without a frame. I didn't mind this as I can choose my frame. But the biggest deal is that the description of the sales item vanishes upon purchase. Be sure to print out or screen capture the sales item details for your own records! This was surprising and I wish I could get the exact details advertised to print off and keep with my purchase. Overall, no issues, I'd order from Artsy again.