Don't expect to be informed about what is happening Absolutely no communication about what was going on. We weren't even sure we had actually made the purchase and the piece would be sent to us. We finally had to track down the gallery where the piece was and reach out to them to find out if the purchase went through and where the piece was. We have purchased pieces from all over the world. This site by far gave us the least confidence.

Response time regarding shipment Artsy's response time regarding shipment, once offer was accepted, was fast. Artsy was able to arrange for the delivery to occur in a timely manner assuring the customer would be happy.

Inés in the Artsy Protection… Inés in the Artsy Protection department. I am floored by her level of service, professionalism, and follow-up. She kept at it until she achieved a good solution. Never tried to make me wrong. I always felt believed. Very efficient, no drama. Lovely. Her handling of the issue made a huge difference to me.

Second experience same as the first. Horribly! This is the second time, within a week, trying to buy a Shepard Fairey piece of art from AYNAC Gallery. Both times the 72 hour rule lapsed with no explanation. After the first lapse the product went right back onto the market for the same price. So I tried again to make the purchase, with the same results. Each time I received an email from Azusa stating that the gallery didn't respond and that she would note the account. As a consumer, how does noting the account help me? Do I have the amazing piece of are to hang in my home? How about actually contacting the gallery, via phone, rather than making a note. Then ask why the purchase was not honored. This should be followed up with establishing a way for the buyer complete the transaction with the gallery followed by delivery of product.

My overall experience was great My experience of making an offer to accepting it was transparent and smooth. The gallery was great to work with, the exact item was just as described and arrived undamaged. Two things to keep in mind - one is that if there isn't a frame mentioned, it will likely only be the art without a frame. I didn't mind this as I can choose my frame. But the biggest deal is that the description of the sales item vanishes upon purchase. Be sure to print out or screen capture the sales item details for your own records! This was surprising and I wish I could get the exact details advertised to print off and keep with my purchase. Overall, no issues, I'd order from Artsy again.