Excellent Customer Service. We had a catastrophic hard drive failure on our server were we lost multiple drive and could not recover the system. The only place that had the drive we needed was Storage Parts Direct. The drives were brand new and were compatible with our servers. We ordered 4 new drives and began the process of rebuilding the server when 2 additional older drives failed. We needed to order additional drives but the store was closed as it was 11PM at night. I decided to call anyways in hopes someone would answer but know one did. A minute later Mike the sales manager called backed stating that he recognized my number and knew that we had issues early that day and wanted to help in any way he can so he offered for us to come pick up the additional hard drives we needed. We got the additional drives at 11:45PM. I just wanted to thank Mike for providing excellent customer service in a dire situation. Thanks Mike

StoragePartsDirect.com has a great… StoragePartsDirect.com has a great customer service due to any issue. We shipped something back without notify their RMA dept but their RMA dept is very nice to waive the restocking fee. Thank you very much Adam!

Great Source for Replacement Hard Drives I've ordered a few replacement hard drives from your company recently and they have all been quick to arrive and have worked great. I accidentally ordered the wrong part, but was able to swap out the drive caddy and get it working. I spoke with Mike through the chat and he answered all of my questions and was able to give me a link to the correct part so that I don't make the same mistake in the future. He also offered to help via the chat before my next order. The quick and helpful chat response was fantastic and I'll be sure to order future hard drive replacements through Storage Parts Direct.

After CDWG HP Consultants screwed me After CDWG HP Consultants screwed me, I needed a Raid 2 controller. Storage Parts Direct saved me. They had it part in stock (which saved money) and they ship it free, and I used my credit card for free (I only pass on actual cost). I had mentioned the cable to attach to the cage and he thought it was included, it wasn't. I told him about it, and he and I researched really hard. And we found the right cable. Because he thought it should have been included, he didn't charge me for it. I got the best for my customer; I am extremely happy with the prices and the service. I would really thank Tim for his suggestions and his work to make everything work. When I need storage solutions, they are I'm going to go first.

Great prices but in-stock may not be accurate. I received an email after placing an order (Order # 4213) that my order was cancelled, even though the website clearly stated the harder-to-find items in question were in stock. The stock system should be accurate and not misleading, as it can cause project delays. At least the updates were timely and did not leave me hanging out there long. We did have a larger unrelated order that went smoothly and were happy with how fast the drives came in. Great prices there.