I was having trouble with missing cost… I was having trouble with missing cost basis and uploading certain transactions from 2023. Farouk was the customer service representative that helped me. He was very knowledgeable and helped me get all the transactions uploaded and figure out the missing cost basis. We were able to get everything squared away. I'm not crazy about doing everything through email. id rather do it over the phone. But, Farouk was very good and made the process easy

So far so good So far so good, prompt customer service with multiple e-mails answering questions and providing links that were needed to complete tax. Helped with log onto issues, and we are hoping program will do the mess of our tax going back 3 years with many trades and transfers.

Great customer service from Ben R Dipped my toe into crypto, using SoFi to manage buying/selling. Great until it came time to import .CSV transaction data into TurboTax to complete my 2023 taxes. Didn’t work. SoFi chat referred me to CoinLedger. Everything looked straightforward until I went to import data. Needed to map the data to their template to calculate capital gains/losses. Thankfully, Ben R came to my rescue! Ben was able to take my CSV files and map it over to the template. He then advised on how to import into CoinLedger. After that - the magic happened and I quickly had a file that I could import into TurboTax. Super quick after purchasing the hobbyist package.

Coinledger customer service is GREAT! Coinledger customer service is top-notch and very transparent. I had issues uploading trade activity and they were extremely helpful as well as being very honest about what to expect on their platform. The answers to my questions are always very detailed and answered on a timely basis. I highly recommend Coinledger.

Top Notch Team Support CoinLedger's tech support team worked diligently for several weeks to diagnose and correct a problem I was having with my account which was preventing me from importing tax information. I would like to give special recognition to Caio, Sara, and Linda for their efforts in communicating with me throughout the resolution process. I would definitely use CoinLedger again! Thank you again!