Norge Arnaiz
GBMy experience was amazing My experience was amazing! I imported all my crypto transaction fairly easily, as the website gives you directions. I really wanted to track my portfolio on an ongoing basis, as I knew I didn't have taxes to pay in this past year. Linda was incredibly helpful and responsive! I usually don't write reviews like this but the customer service was just incredible.
Darryl Piatt
GBSo far so good So far so good, prompt customer service with multiple e-mails answering questions and providing links that were needed to complete tax. Helped with log onto issues, and we are hoping program will do the mess of our tax going back 3 years with many trades and transfers.
Jere Spurlin
GBTop Notch Team Support CoinLedger's tech support team worked diligently for several weeks to diagnose and correct a problem I was having with my account which was preventing me from importing tax information. I would like to give special recognition to Caio, Sara, and Linda for their efforts in communicating with me throughout the resolution process. I would definitely use CoinLedger again! Thank you again!
Consumer
GBGreat customer service from Ben R Dipped my toe into crypto, using SoFi to manage buying/selling. Great until it came time to import .CSV transaction data into TurboTax to complete my 2023 taxes. Didn’t work. SoFi chat referred me to CoinLedger. Everything looked straightforward until I went to import data. Needed to map the data to their template to calculate capital gains/losses. Thankfully, Ben R came to my rescue! Ben was able to take my CSV files and map it over to the template. He then advised on how to import into CoinLedger. After that - the magic happened and I quickly had a file that I could import into TurboTax. Super quick after purchasing the hobbyist package.
Ronald
GBCoinLedger goes above and beyond for Crypto reporting CoinLedger helped me figure out what TurboTax should have done in the first place! Much appreciation for CoinLedger as the problem was not caused by them. If you are using 2023 TurboTax Premium and have Crypto investments to report, the instructions in TurboTax do not include CoinLedger and do not provide ANY explanation as to why not. CoinLedger support figured out how to correctly import the transactions using a CSV file and selecting TurboTax Online as the format. NOTHING about this anywhere on the TurboTax site or their help system (which is horrendous). Again, thank you, CoinLedger for helping me through this mess.