Bradley Farris
GBIncredible Help Coinledger compiled all of my tax liabilities in an excellent and complete package. It did require some help from their support staff do complete. I did not downgrade the review due to the fact that they were very responsive and accurate in helping me complete my inquiries. Yuri was remarkably attentive to my questions, and never failed to follow up.
Jay
GBCoinledger was my first pick and my… Coinledger was my first pick and my first experience with a crypto tax service. Overall the experience was positive. I did have some issues transferring the data to the platform, but customer service was there to help. A big shout out to Ben R. He was there the whole way and went above and beyond to get me squared away! Very responsive, very professional.
Consumer
GBGreat customer service from Ben R Dipped my toe into crypto, using SoFi to manage buying/selling. Great until it came time to import .CSV transaction data into TurboTax to complete my 2023 taxes. Didn’t work. SoFi chat referred me to CoinLedger. Everything looked straightforward until I went to import data. Needed to map the data to their template to calculate capital gains/losses. Thankfully, Ben R came to my rescue! Ben was able to take my CSV files and map it over to the template. He then advised on how to import into CoinLedger. After that - the magic happened and I quickly had a file that I could import into TurboTax. Super quick after purchasing the hobbyist package.
Vamshi Mukka
GBMissing Cost Basis Issue fix Sara, one of the agents, provided exceptional assistance in resolving the Missing Cost Basis issue. She demonstrated great dedication and went above and beyond to ensure the problem was resolved. Overall, the team's service is outstanding, and I am very pleased with the level of support provided by the agents.
Dan Swannie
GBOutstanding customer service Outstanding customer service. Ben R has been extremely helpful, and I must say very responsive/timely with assisting me with downloading a couple of issues. The issues we really mine but Ben R took to the time to get me through them, rather than just referring me to the FAQ or Help menu's. The program makes it easy to identify potential issues with no associated cost. This is a welcomed change from the last (ZL) tax software I tried to use.