cryptouser
GBHad a great experience using coin… Had a great experience using coin ledger. Software is quite useful however there are instances where we need help reconciling complex transactions as multi-swaps and bridges. Sara from the team helped me sort out all the questions I had and she literally spent a few hours to ensure all my transactions were reconciled. Will certainly use coin Ledger again. Appreciate the great support from Sara!! Highly recommend this software to every crypto user.
Consumer
GBGreat customer service from Ben R Dipped my toe into crypto, using SoFi to manage buying/selling. Great until it came time to import .CSV transaction data into TurboTax to complete my 2023 taxes. Didn’t work. SoFi chat referred me to CoinLedger. Everything looked straightforward until I went to import data. Needed to map the data to their template to calculate capital gains/losses. Thankfully, Ben R came to my rescue! Ben was able to take my CSV files and map it over to the template. He then advised on how to import into CoinLedger. After that - the magic happened and I quickly had a file that I could import into TurboTax. Super quick after purchasing the hobbyist package.
Shaun
GBSara Sara, Sara, Sara! What can't I say? She was tremendously helpful, for many many issues and many many days. I tried CoinTracker (CS is not existent, still waiting), Koinly (No support and rejects many transaction downloads). Only thing I hope for in 2024 is to be able to upload PulseChain. I had to do that separately, but Sara helped me every step of the way with everything else, including clearing up all my "Review" items. Give her a raise! She is well deserving and really makes CoinLedger stand out among the other competition.
Bradley Farris
GBIncredible Help Coinledger compiled all of my tax liabilities in an excellent and complete package. It did require some help from their support staff do complete. I did not downgrade the review due to the fact that they were very responsive and accurate in helping me complete my inquiries. Yuri was remarkably attentive to my questions, and never failed to follow up.
KS
GBThis was my first time using coin… This was my first time using coin ledger. I had trouble downloading files. Emailed customer service and got a quick response from Ben R. He was very quick to respond and was very helpful with detail instructions. I was driving at the time so I could not download my file so he helped me with it. Email it to me as a file. Saved me so much time and I was very grateful for it. Highly recommended and appreciated.