I was having trouble with missing cost… I was having trouble with missing cost basis and uploading certain transactions from 2023. Farouk was the customer service representative that helped me. He was very knowledgeable and helped me get all the transactions uploaded and figure out the missing cost basis. We were able to get everything squared away. I'm not crazy about doing everything through email. id rather do it over the phone. But, Farouk was very good and made the process easy

CoinLedger goes above and beyond for Crypto reporting CoinLedger helped me figure out what TurboTax should have done in the first place! Much appreciation for CoinLedger as the problem was not caused by them. If you are using 2023 TurboTax Premium and have Crypto investments to report, the instructions in TurboTax do not include CoinLedger and do not provide ANY explanation as to why not. CoinLedger support figured out how to correctly import the transactions using a CSV file and selecting TurboTax Online as the format. NOTHING about this anywhere on the TurboTax site or their help system (which is horrendous). Again, thank you, CoinLedger for helping me through this mess.

Incredible Help Coinledger compiled all of my tax liabilities in an excellent and complete package. It did require some help from their support staff do complete. I did not downgrade the review due to the fact that they were very responsive and accurate in helping me complete my inquiries. Yuri was remarkably attentive to my questions, and never failed to follow up.

Outstanding customer service Outstanding customer service. Ben R has been extremely helpful, and I must say very responsive/timely with assisting me with downloading a couple of issues. The issues we really mine but Ben R took to the time to get me through them, rather than just referring me to the FAQ or Help menu's. The program makes it easy to identify potential issues with no associated cost. This is a welcomed change from the last (ZL) tax software I tried to use.

My experience was amazing My experience was amazing! I imported all my crypto transaction fairly easily, as the website gives you directions. I really wanted to track my portfolio on an ongoing basis, as I knew I didn't have taxes to pay in this past year. Linda was incredibly helpful and responsive! I usually don't write reviews like this but the customer service was just incredible.