This was my first time using coin… This was my first time using coin ledger. I had trouble downloading files. Emailed customer service and got a quick response from Ben R. He was very quick to respond and was very helpful with detail instructions. I was driving at the time so I could not download my file so he helped me with it. Email it to me as a file. Saved me so much time and I was very grateful for it. Highly recommended and appreciated.

Missing Cost Basis Issue fix Sara, one of the agents, provided exceptional assistance in resolving the Missing Cost Basis issue. She demonstrated great dedication and went above and beyond to ensure the problem was resolved. Overall, the team's service is outstanding, and I am very pleased with the level of support provided by the agents.

Great customer service from Ben R Dipped my toe into crypto, using SoFi to manage buying/selling. Great until it came time to import .CSV transaction data into TurboTax to complete my 2023 taxes. Didn’t work. SoFi chat referred me to CoinLedger. Everything looked straightforward until I went to import data. Needed to map the data to their template to calculate capital gains/losses. Thankfully, Ben R came to my rescue! Ben was able to take my CSV files and map it over to the template. He then advised on how to import into CoinLedger. After that - the magic happened and I quickly had a file that I could import into TurboTax. Super quick after purchasing the hobbyist package.

I was having trouble with missing cost… I was having trouble with missing cost basis and uploading certain transactions from 2023. Farouk was the customer service representative that helped me. He was very knowledgeable and helped me get all the transactions uploaded and figure out the missing cost basis. We were able to get everything squared away. I'm not crazy about doing everything through email. id rather do it over the phone. But, Farouk was very good and made the process easy

Coin Ledger is at your side when you need them. Coin Ledger helped me to aggregate my tax info from my crypto exchanges I use and upload it to Turbo Tax. There are some exchanges that don't use a format which works with TurboTax. Coin Ledger is the bridge between these entities for tax time. They also allow me to create a PDF of my tax info which I like to keep as a hard copy in my own records. Their communication with me while getting my account set up and importing my tax info was excellent. I particularly appreciated Seraphim's reaching out via email at a point where I got hung up. Excellent following up and customer service. I highly recommend Coin Ledger. I'll be using their service annually. 👍